Round Rock, Texas 78665
To deliver strong contributions to surpass what is expected at the work place. To maintain a dependable yet friendly work environment that positively optimizes the application I am in charge of. Help strengthen the process and team I belong to. Eager and willing to work collaboratively with colleagues to successfully achieve company goals and expectations. Communicate effectively with colleagues and customers.
Austin Community College –Chemistry Associate Degree.
Currently attending upper level senior Engineering/Materials classes at Texas State University.
TX DPS Certification Security Officer Level III-from Texas Certified Training Academy.
Security Officer Level II License- Texas of Department Safety/Black Shield Company (liaison).
Leadership skills – worked as team leader and supervisor.
CPR Recertification- supervised by the American Health Care Academy.
First Aid- conducted by the American Health Care Academy.
Baton, Handcuff, and Maze Certification – Black Shield Company trained with former DPS and Peace Officer instructors; Recertification current with TCTA.
American Heart Association – CPR and AED program certified.
Crisis Prevention Institute, Inc. – CPI certified for Nonviolent Crisis Intervention.
Texas State University, San Marcos, TX Current
Attending upper level senior (examples: AutoCAD, Materials, Computer-Intergraded Manufacturing) courses at TSU including lab work and research as an undergraduate in Manufacturing Engineering.
Austin Community College, Austin, Texas Graduated 2013
Associate of Science Degree: Chemistry major (complete)
Critiquing lab techniques and completing perquisites as an undergraduate in Chemistry with a 3.0 GPA.
Stony Point High School, Round Rock, Texas Graduated 9/99 – 5/02
Graduated with a 3.6 GPA with a major study in Biochemistry.
ICU Medical (Manufacturing Engineering/former Pfizer/Hospira), Austin, TX 78728 10/17-Current
Manufacturing Lead Operator
Processing and controlling devices in a cleanroom/sterile laboratory. Operating numerical computer based mechanisms to manufacture solution bags at various stages of the process. Worked with engineering team to delegate/task steps within process.
AEPS U.S. Guard Company, 1627 Woodland Avenue Austin, TX 8/12-Current
Maintain and work collectively with site computer gauges and vigorously follow protocol of National Job Corp Data Center. Analyze and record temperature and relative humidity of high output computer servers. Safe guard and client(s) alternate sites applicable. Work in cooperation with Computer Technician staff to optimize server uploads/downloads of terabytes.
Texas Certified Training Academy, Round Rock, TX 01/15-Ongoing
Texas Department of Public Safety approved licensing of carrying firearm, shotgun, and tools on job.
AEPS Patrol & Security Officer at the Federal Department of Labor & the Federal Courthouse 8/12-( Current)
Uphold a professional and be a substantial tool for the U.S. Federal Courthouse 501 West 5th Street Austin, TX.
Private Security Officer Level II, Austin, TX 2/11-3/11
Texas Department of Public Safety approved and trained through Black Shield Company depending on when the company requires my service; the job entails me to conduct and provide security needed at the point of necessity. This job requires uncompromising attention to the safety of people in the event and enforcement of orderly behavior when safety is surpassed.
Texas State University, San Marcos, TX 09/12-12/15
Freelance Mathematics/Materials technician
Undergraduate work/taking via Mitte Engineering Building from materials to product handling; Process analysis and simulation with AutoCAD, C++, and Python; Tension and Sheer Testing with material being used for project.
H-E-B Plus Pharmacy, Round Rock, TX 9/08 – 12/08
Customer Care Representative
Collected prescriptions from patients and obtained needed information from customer in order for pharmacist to fill medication. Attend to patient situations and maintaining a strong and effective environment. Called doctors for prescriptions needing refill authorizations.
St. David’s Round Rock Medical Center, 2400 Round Rock Avenue Round Rock, TX 78641 01/05-07/05 Emergency Room Security Officer
Assist EMTS with incoming EMS patients and work with doctors, nurses, and emergency staff to ensure quality care for patients being treated. Performed tasks include diffusing heated situations between patients and coworkers in the hospital. This required urgently assisting medical staff with potential cardio-failure patients. Transporting and securing pharmacy materials on a frequent basis.
Best Buy Inc. Round Rock; Cedar Park; San Marcos, TX 9/01 – 12/09
Operations Supervisor/Store Sales Leader/ Car Audio-Installer/PT sales
Supervised and oversaw all customer service protocol in the store. Developed an effective team of associates that ranked top 5 in the company; even some sale days of number 1 over 650 stores in customer sale ratings. Grand opened a new store in Round Rock, TX.
Home Depot, Round Rock, TX 3/02 – 10/02
Customer Service Lead
Dealt with customer issues and product returns or exchanges on products; Main goal was to help manage customer service counter and delegate tasks throughout department.
Old Navy, Round Rock, TX 11/00 – 11/01
Fitting Room Mentor/Security/Customer Service Specialist
Managed fitting room department and made sure customers got what they were shopping for; handled customer service situations at the return/exchange counter. As well as worked as security in departments to prevent thief in store.
H-E-B, Pflugerville, TX 5/00 – 11/00
Assistant Central Cashier Manager
Managed cashiers in entire store by solving customer-based issues in fact-paced environment. As well as set-up customer service behaviors and protocol for the business center associates. Grand opened a new location in Pflugerville, TX.
Baskin ‘n’ Robbins, Round Rock, TX 01/00 – 5/00
Conducted all special order for customers, solved customer issues, executed payroll, and managed line sales.
Tawfeeq Alzaben; Sr. Process Engineer at Tokyo Electron; Phone: 512-***-****
Lawrence Holt; Data Technician; Phone: 512-***-****
Mohammed Marei; Electrical Engineering Undergraduate; Phone: 832-***-****
Gary Scott; AEPS Security Officer Phone: 954-***-****