Software Programmer/Analyst

SARAH E PERSINGER

**** ** *** **

TOPEKA, KS **607

Phone: 785-***-****

***************@*****.***

SUMMARY

ITIL certified Information Technology professional focusing on the application of technology to improve business functions.

SKILLS

Application Development

Production Support

Problem solving

Time Management

Training/Facilitation

Process Improvement

Reporting

Data Analysis

Data Retrieval

Data Modeling

Data Repair

Job Scheduling

Help Desk Support

Technical Writing

Team Building

Hardware/Network

Process Mapping

Public Speaking

Project Management

TECHNOLOGY

COBOL

DB2

TSO

JCL

SQL

CICS

SQL Server

Crystal Reports

XML

MS Office

VSAM

Putty

Lotus DB

z/OS

Windows

DOS

UNIX

EDUCATION

Bachelor of Arts in Computer Information Systems Washburn University, Topeka, KS

Graduated Magna Cum Laude

Member of Phi Kappa Phi Honor Society

Dean's or President's Honor Roll every semester

TRAINING

ITIL Foundation Certification

Total Quality Management (TQM)

Lean/Agile

ISO 9000

Problem-Solving

IBM Project Management

Team Building

Joint Application Design (JAD)

Six Sigma GB (in progress)

Process Re-Engineering

QUALIFYING WORK EXPERIENCE

Intermediate Programmer 2010 - 2017

Westar Energy, Topeka, KS

Identify, research, develop, test, document and coordinate enhancements and modifications to customer service mainframe and distributed systems using Lean / AGILE methodology. Work closely with users to gather requirements and schedule work for activities that affect the operation of system applications. Perform data retrieval for reporting and analysis. Maintain integrity of synchronized data across multiple systems and platforms.

Lead quality improvement team to reduce synchronization issues by over 25%

Successfully configured, installed and performed user training for new meter reading devices in 23 locations in six weeks

Project Manager 2006 - 2009

ICM, Topeka, KS

Schedule and manage all aspects of client-site projects including labor, equipment, material and adherence to OSHA regulations. Meet with potential clients to determine job requirements. Submit accurate and timely documentation including work orders, OSHA forms, invoices and time sheets.

Developed and implemented a client sign-off process

Created performance standards for work crews.

Director of IT 1999 - 2002

Title Midwest, Topeka, KS

Analyze, install and maintain computer hardware and software for 250 employees in 10 offices in four states. Perform budget reporting, help desk administration and support for copiers, fax machines, telephone and data lines.

Spearheaded the creation of a centralized data center

Lead implementation team to select, customize and train users on new operations software

Director of Project Management 1996 - 1999

BNSF Railway, Topeka, KS

Manage large complex system-wide projects. Lead project teams to identify and successfully resolve problems relating to operating cost, schedule and performance. Compile monthly operational costs of non-conformance to monitor each operating facilities' performance.

Organized $4.8 million annual Founders' Award Ceremony

Lead Quality Improvement Team to develop a system-wide Winter Contingency Plan resulting in an annual savings of $575,000

Database Administrator 1990 - 1996

Santa Fe Railway, Topeka, KS

Maintain logical and physical databases. Facilitate JAD sessions with technical staff and customers. Perform data modelling to design new relational databases.

Facilitated on-site Quality Improvement and Team Building classes system-wide.

PROFESSIONAL REFERENCES

Cindy Wilson 785-***-****

Stephen Edwards 785-***-****

Jim Hager 785-***-****

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