SARAH E PERSINGER
TOPEKA, KS **607
ITIL certified Information Technology professional focusing on the application of technology to improve business functions.
Help Desk Support
Bachelor of Arts in Computer Information Systems Washburn University, Topeka, KS
Graduated Magna Cum Laude
Member of Phi Kappa Phi Honor Society
Dean's or President's Honor Roll every semester
ITIL Foundation Certification
Total Quality Management (TQM)
IBM Project Management
Joint Application Design (JAD)
Six Sigma GB (in progress)
QUALIFYING WORK EXPERIENCE
Intermediate Programmer 2010 - 2017
Westar Energy, Topeka, KS
Identify, research, develop, test, document and coordinate enhancements and modifications to customer service mainframe and distributed systems using Lean / AGILE methodology. Work closely with users to gather requirements and schedule work for activities that affect the operation of system applications. Perform data retrieval for reporting and analysis. Maintain integrity of synchronized data across multiple systems and platforms.
Lead quality improvement team to reduce synchronization issues by over 25%
Successfully configured, installed and performed user training for new meter reading devices in 23 locations in six weeks
Project Manager 2006 - 2009
ICM, Topeka, KS
Schedule and manage all aspects of client-site projects including labor, equipment, material and adherence to OSHA regulations. Meet with potential clients to determine job requirements. Submit accurate and timely documentation including work orders, OSHA forms, invoices and time sheets.
Developed and implemented a client sign-off process
Created performance standards for work crews.
Director of IT 1999 - 2002
Title Midwest, Topeka, KS
Analyze, install and maintain computer hardware and software for 250 employees in 10 offices in four states. Perform budget reporting, help desk administration and support for copiers, fax machines, telephone and data lines.
Spearheaded the creation of a centralized data center
Lead implementation team to select, customize and train users on new operations software
Director of Project Management 1996 - 1999
BNSF Railway, Topeka, KS
Manage large complex system-wide projects. Lead project teams to identify and successfully resolve problems relating to operating cost, schedule and performance. Compile monthly operational costs of non-conformance to monitor each operating facilities' performance.
Organized $4.8 million annual Founders' Award Ceremony
Lead Quality Improvement Team to develop a system-wide Winter Contingency Plan resulting in an annual savings of $575,000
Database Administrator 1990 - 1996
Santa Fe Railway, Topeka, KS
Maintain logical and physical databases. Facilitate JAD sessions with technical staff and customers. Perform data modelling to design new relational databases.
Facilitated on-site Quality Improvement and Team Building classes system-wide.
Cindy Wilson 785-***-****
Stephen Edwards 785-***-****
Jim Hager 785-***-****