Software Desktop Support
Resume:
Tom Dang
Spring, Texas -77379
**********@*****.***
IT Specialist with over 17+ years of experience in information technology and engineering application support analyst. Expert and highly familiar with a wide variety of infrastructure, networking, and operating system software. Possess a Network Engineering and Management Degree.
PROFESSIONAL EXPERIENCE
Baker Hughes Inc. Houston, TX
LAN Administrator & IT Engineering App Support Analyst May 2000 – Jun 2017
Provide 2nd and 3rd level supports and troubleshoot engineering application: AutoCAD, Soildworks, Solid Edge 3D CAD, Team center, Smarteam, Mathcad, Mat lab and EMC Retrospect Backup.
Data processing, Document control, AS/400 and SAP.
Supported 500+ CAD Engineering users at Center for Technology Innovation facilities.
Troubleshoot and resolved engineering application issues escalated from end users.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Providing primary support for the LAN/WAN infrastructure including troubleshooting, designing new installations, maintenance, and monitoring.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Design, configure, and test computer hardware, networking software and operating system software.
Confer with network users about how to solve existing system problems.
Researched recommended and implemented network enhancement that improved system reliability and performance.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Worked with development team to assess issues and test for solutions.
Analyze equipment performance records to determine the need for repair or replacement.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Train people in computer system use and across multiple departments on network operations including login procedures, network management software, permissions, printing issues, security and use software.
Coordinate with vendors and with company personnel to facilitate purchases.
Business Networking Inc. Houston, TX
LAN Administrator July 1997 – April 2000
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Supported Window/ Novell NetWare. Configured internet connections and firewall. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Design, configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Confer with network users about how to solve existing system problems.
Research new technologies by attending seminars, taking classes, and implementation of new technologies.
Perform routine network startup and shutdown procedures, and maintain control records.
Brown & Root Inc. Houston, TX
IT Desktop Support Specialist March 1995 – June 1997
Oversee the daily performance of computer systems. Troubleshoot and resolved application issues escalated from end users.
Setup equipment for user, performing or ensuring proper installation of cables, operating systems or appropriate software.
Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware and recommend improvements or upgrades.
KNOWLEDGE AND EXPERIENCE
Windows XP, Vista, 7, 8, 10. Windows Server 2003/2008/2012.
Microsoft Windows Small Business Server 2008/2011 /Active Directory, IIS, DNS, DHCP.
Microsoft Windows Terminal Services/Remote Desktop Services.
VMware
SAN Storage
Firewall and security appliance setup & configuration/Managed switch setup & configuration.
Server and workstation hardware diagnostics and repair.
EDUCATION
COMPUTER LEARNING CENTER Houston, TX
Network Engineering & Management GPA 3.7/4.0
UNIVERSITY OF HOUSTON Houston, TX
1995 - 1997 Computer Science (no degree)
HOUSTON COMMUNITY COLLEGE Houston, TX
Associate Degree in Desktop Support
CERTIFICATIONS
SmarTeam Administrator (Computer Aided Technology –Illinois).
Windows Management Concepts for UNIX Administrators (Microsoft Training Center – Houston).
Baker Hughes Leadership Training (Baker Hughes Education – Houston).
C++ Programming and .NET Platform (Microsoft Training Center – Houston).
Auto Lisp Programming (University of Houston – Downtown).
Microsoft Windows Network and Operating System Essentials (SMU Advanced Computer Education Centers).
Implementing Microsoft Windows Professional and Server (SMU Advanced Computer Education Centers).
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