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Engineer Computer Science

Sunnyvale, CA
March 13, 2018

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Sunnyvale,CA 650-***-****


4+ years of professional experience in IT industry with focus on QA and engineering WORK EXPERIENCE

Customer Support & Quality Assurance, eClincher, Palo Alto, CA, USA (April 2017 - September 2017)

● Worked with the product and design team to build test scenarios for existing and new features

● Used MySQL queries to find customer data to test it on the software.

● Run Regression and Functional Testing in an Agile-Scrum environment

● Worked on replicating and prioritizing customer issues before passing it on to the engineering team

● Tested usability and GUI of the application against product requirements

● Tested various APK versions for the Android app on a regular basis

● Performed feature, regression and sanity testing on the web application on a daily basis to look for any anomalies before and after release

● Use excel to report and keep a track of bugs. Extract statuses of bugs to update the customer success team. Support Engineer, GBG Loqate, San Mateo, CA, USA (June 2016 - Dec 2016)

● Track incoming customer requests and perform ad-hoc analysis, write queries to extract data and implement new engine rules to resolve issues while maintaining established SLAs

● Test customer facing APIs

● Use JIRA and Salesforce to keep track of issues/cases, coordinate between the development, data and sales teams to gather all necessary information and make sure things get prioritized and escalated as appropriate

● Be the face of the company with customers and maintain a high satisfaction index

● Maintain, document and report on case statuses to higher management. Intern, Findasense, Redwood City, CA (June 2015 - September 2015)

● Used Nuvi and CubeYou to extract social feeds of brand and derive the performance of a brand in various classes like health.

● Wrote queries on large data sets to extract desired data. Searched the data for specific patterns and created interactive dashboards for drilling down into data Software Engineer, SIE Services Ltd, India (2011- 2014)

● Developed enterprise web applications for the Trinidad and Tobago Government with Core Java, JSP, Struts.

● Collaborated with product management team and managers to design the workflow for better user experience

● Built databases and table structures by writing queries in MySQL for web applications

● Defined test scenarios and wrote detailed test cases for features

● Worked with crossfunctional teams to prioritize requirements and define MVP TECHNICAL SKILLS

Programming Core Java, SQL, CSS3, JavaScript, HTML5, JSP, Struts 1.3, jQuery, Reactjs Operating system Linux, Unix, Windows

Database MySQL

Web Server Apache Tomcat 5/6

Tools and Technologies Microsoft Excel, Tableau, JIRA, Firebug, Charles, Tomcat, NetBeans, Jenkins, S VN, MVC Framework, Salesforce, Balsamiq, TestLink


UC Santa Cruz Extension Principles of Marketing

UC Santa Cruz Extension Professional Certificate in Database and Data Analytics (2015-2015) Guru Gobind Singh Indraprastha

University, India

Master of Computer Application, Computer Science (2008-2011) Pune University, India Bachelor of Computer Application, Computer Science, India (2005 -2008)

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