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Manager Technical Writer

San Diego, California, United States
March 13, 2018

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AnnMarie Garcia

**** ********* **.

San Diego, CA 92111

(619) ***-****

Current Position: Senior Technical Writer Employer: InnovaSystems International

Education: A.S. Degree in Technical Writing Clearance: Active SECRET

Summary of Qualifications

20 plus years:

Write and edit software manuals, release notes, FAQs, online help, and engineering documents to meet government specifications.

Collaborate with software developers, system engineers, verification and validation personnel, and project managers to create highest quality documents on or before tight deadlines.

Interview subject matter experts for technical documents.

Analyze business needs and assist with user experience development of product.

Perform project management in AGILE team environment.

Collaborate with engineering team to acquire CMMI level 3 certification.

Prepare contractual documents for DoD customer to complete task orders.

Performed document management, version control, and repository management.

Managed teams of content and production editors; reported directly to Editor in Chief.

Write proposals using templates to satisfy RFPs and acquire new business.

Create style guides for use by team of writers.

Develop content for technical publications to satisfy editorial plan.

Manage editorial department budget, production editors, and freelance authors.

Learn and apply new tools, processes, and standards.

Demonstrate adaptability and forward, collaborative thinking when dealing with technological or organizational change.

Produce technical content for print and web usage.

Interface with customers, advertisers, and executive management.

Employment History

2007 – 2018 InnovaSystems International

Position: Senior Technical Writer

Responsibilities include:

Generate user manuals, release notes, FAQ documents, and online help to accompany monthly product releases.

Create Contract Deliverable List (CDRL) documentation to coincide with task orders.

Work with product manager to complete contract documentation, policies, and procedures on schedule.

Work with security officer to create required documentation for security certifications.

Work with new development teams to plan, write, and edit technical documentation.

Collect data by interviewing technical and process subject matter experts, researching written material, attending training and demonstrations, and using products.

Support formal verification and validation activities.

Work with content management systems, adhering to best practices and departmental standards for terminology, content management, and information reuse.

Maintain organized records of all supporting materials, document drafts, and versions.

Contribute to user experience plan for optimum results.

Create diagrams for use in software product documentation.

Interview engineering and QA departments to ensure document completeness and accuracy.

Participate with proposal writing and review for contract acquisition.

Create proposal compliance matrices and review proposals for accuracy and completeness.

2005 – 2007 Advisor Media

Position: Managing Editor, technical publications.

Responsibilities included:

Managed production of two technical magazines.

Developed technical content and write technical articles.

Produced technical online content.

Worked with outside writers and subject matter experts to obtain technical content.

Wrote marketing copy to promote technical magazines.

Planned technical conference sessions.

2003 – 2005 Lockheed Martin

Position: Senior Technical Writer

Responsibilities included:

Wrote software documentation for defense customer.

Created style guide and formatting guide for use by company.

Created documentation plan to schedule production of multiple product publications to coincide with product release dates.

Reviewed technical engineering documents and proposals to be delivered to defense customer.

Determined resources required to produce technical documentation.

Managed Engineering Review Board activities, including Engineering Change Requests and Proposals.

2001 - 2003 Entropia

Position: Senior Technical Writer

Responsibilities included:

Determined content and documentation needed by internal training organization and customers.

Created documentation plan to schedule production of multiple product publications to coincide with product release dates.

Worked with engineers to acquire technical content required to produce user documentation.

Worked with engineering to ensure product usability.

Created online help that accompanied product.

Additional Work Experience

Managed editorial department staff of development and copy editors at technical publishing company.

Worked with production editors and art department to finalize technical article layouts and graphics.

Participated in all procedures needed to obtain CMMI compliance and then for transitioning to CMMI L3.

Produced technical collateral for software products and services.

Worked with management team to determine marketing strategies and company-wide operation policies.

Produced manuals for customer training.

Created contract documents such as: Configuration Management Plan, Software Development Plan, Software Test Plan, Software Test Report, Software Version Description

Computer Skills, Intermediate to Advanced

Microsoft: Office, Team Foundation Server (CMMI), Visual Studio Online (CMMI), Outlook, Exchange, PowerPoint, SharePoint

Adobe: FrameMaker, RoboHelp, Acrobat, InDesign, Illustrator



Jason Bergstrom, Program Manager, InnovaSystems, (619)***-****

Kathi de Trafford, Technical Publications Manager, InnovaSystems (619)***-****

Amelio Lautieri, Technical Writer, InnovaSystems (401)***-****

Eric Detamore, Business Operations Manager, General Atomics (619)***-****

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