IT Engineer

MiralPatel

**** ********* **, ******, ** *****

cell: 732-***-****

email: *****@*****.**

COMPUTER ENGINEER

Highly qualified and dynamic Computer Engineer with 17+ years of progressive industry experience including successful high-level database analysis, backup management, server deployment, and systems security oversight. Technically proficient, project management professional who applies a diligent work ethic and a certified skill set to improve company performance. Provides extensive database, programming, networking, and operations system knowledge to create efficient environments and promote customer satisfaction.

Information Technology Expert

Microsoft Certified Professional

A+ Certified Technician

Oracle Database Management

Database Analysis

Thorough Data Reporting

Data Migrations Oversight

PC, Laptop, Server Security

Proven PL/SQL Proficiency

Network, Server Installs

Complex Project Management

Technical Teamwork, Support

Troubleshooting, Upgrading

Collaborative Communication

Solutions Focused Leader

SKILLS

Databases

Oracle 9i

Oracle 11g

Programming

PL/SQL

SQL

HTML

Linux shell

Visual Basics

Networking

Cisco Call Manager System

Active Directory

DHCP

TCP/IP

DNS servers

Software

Veeam Backup

Oracle Clinical

Toad

SQLPlus

IIS

Service Desk

Numara Track-it

Mcafee ePolicy

Symantec Visual Source Safe

System Center Config Manager 2012

Virtual Machine Manager 2012 R2

Hyper-V Remote access technology

Operating Systems

Solaris

Windows 2008

2012 R2 Server

Windows 7

Ubuntu

CERTIFICATIONS/

CONTINUING

EDUCATION

Microsoft Certified Professional

A+ Certified Technician

SAS Programming 1: Essentials, SAS Training Facility, Edison, NJ, 2011

Webmaster Program, New Jersey Institute of Technology, Newark, NJ, 2001

Computer Technician Certification, The Chubb Institute, Parsippany, NJ, 1999

PROFESSIONAL ACCOMPLISHMENTS

Infrastructure Engineer (Jan 2016 – Mar 2018)

Cigna, Piscataway, NJ

Processed Level 3 help desk tickets for in-house staff and remote users including the creation of user, email, and security accounts as needed.

Contributed to and balanced the delivery against multiple projects/demands simultaneously.

Administration of IT areas in production and UAT environment that included: Servers, remote access, backups, and Hyper-V hosts.

Provided and deployed Windows Hyper-V VM servers for Application Development team.

Monitored data center alerts daily and responded as needed including Hyper-V hosts, VMs, physical HP ProLiant servers and UPSs.

Generated debug logs; troubleshoot and analyzed SQL/file share cluster issues to find RCA.

Managed Veeam backup systems, scheduling and replication to offsite physician locations.

Maintained update systems documents and diagrams of infrastructure.

Created and deployed system patches and software packages in system center configuration manager.

Collaborated with Web Development team to ensure all production and UAT web deployments are on schedule.

Configuring Netscaler for load balancing web servers.

Maintained, renewed, and installed all SSL certificates as needed with in-house root CA.

Managed remediation projects for unsure websites running on port 80.

On-call rotating schedule for critical situations as needed for after-hours support.

Oracle Developer (Sep 2008 – Jun 2014)

Bioclinica (Formerly Corelab Partners) Princeton, NJ

Member of the development team responsible for backend PL/SQL programming and Linux scripting with the ability to assist DBA in account management and system privileges.

Created Oracle Clinical user accounts, resetting password on Solaris.

Designed and developed backend Unix code for website reports and data extracts from Oracle Databases.

Created PL/SQL stored procedures, packages, triggers and functions; SQL mapping for data models.

Wrote DOS and Linux scripts for database tasks and extracting data/loading via SQL Loader (Toad).

Debugged existing procedures, packages, functions, and data models to export data reports using departmental data requirements to develop technical reports while complying with all SOPs.

Enhanced finance report procedure for better performance and less run time.

Executed appropriate grants to tables, views, and packages for users.

Reconciled large volumes of data between Oracle Siebel and Oracle Clinical with PL/SQL.

Successfully developed many VB macros using Excel and Word.

Extensive experience using command line for many database tasks using SSH, Cygwin, FTP, and CMD.

Maintained source code and supported development team on many items.

Supported Oracle Clinical RDC and any database related issues; developed all related manuals and procedures.

Created custom SQL queries to extract data into specific datasets.

Organized source code using MS Visual Source Safe and many other technical documents.

Performed large metadata migrations and generated study views with Oracle Clinical and other Oracle databases.

Managed timelines while reconciling client data, managing extraction scripts, and writing adhoc SQL reports.

IT Analyst (Nov 2005 – Sep 2008)

Bioclinica (Formerly Corelab Partners) Princeton, NJ

Supported 100+ internal and external users on a variety of IT related issues.

Created and maintained Active Directory and Unix accounts.

Installed and maintained workstations, servers and equipment, maintained servers and desktops security policies, enhancements, and all other key duties.

Installed Numara Track-it internal ticketing system; maintained Internet filtering and security on PCs.

Maintained anti-virus and system patches; monitored the Data Center, resolving all related alerts.

Produced system and network documentation; SOPs, and IT policies and updated the corporate website.

Managed Windows Images for standard deployments.

Managed Cisco Call Manager Phone System.

Technical Support (Aug 2004 – Nov 2005)

Vonage Edison, NJ

Supported and remotely upgraded technical issues using VOIP software and systems.

Performed SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), TFTP (Trivial File Transfer Protocol), NTP (Network Time Protocol), and UDP (User Datagram Protocol) server protocols.

Communicated professionally with customers while working to proactively resolve issues.

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