Desktop Support Deployment Supervisor

Demeter, Justin R

*** ******** **, ***********, ** 29483 803-***-**** ******.*.*******@*****.***

Objective

To obtain position in the information technology field offering growth and expansion of my skills and experience.

Education

BACHELORS DEGREE MAY 2012 UNIVERSITY OF SOUTH CAROLINA

Major: Criminology/Criminal Justice

Experience

DESKTOP SUPPORT DEPLOYMENT SUPERVISOR APEX SYSTEMS INC. OCT 2017 – PRESENT

Manage a team of over seven people providing technical operations and customer service support while performing Windows 10 migration

Generate daily shift reports and system status reports

Install hardware and software systems

Implement security measures and configurations for computer systems and networks

Provide incident management for technical issues

Process and complete tickets within the Remedy system

ASSOCIATE LOGISTICS ANALYST GENERAL DYNAMICS INFORMATION TECHNOLOGY MAR 2014 – MAR 2017

Create, maintain, and communicate key performance metric databases and reports used to help optimize capital asset utilization, service level, and financial performance

Generate and analyze logistics operations reports

Interacting with project managers and technicians on various issues

Creating and reviewing procedures for maximizing customer satisfaction

Perform inventory audits as directed

Managing the efficiency of databases in coordination with the IT team

Participant on special projects including work process redesigns, cost reduction projects, and pre-bid and submittal creation for contracts

1LT SIGNAL OFFICER SOUTH CAROLINA ARMY NATIONAL GUARD AUG 2012 – PRESENT

2ND PLATOON C COMPANY 151ST EXPEDITIONARY SIGNAL BATTALION APR 2016 – PRESENT

Serves as Platoon Leader for 2nd Platoon

Leads a Platoon of 30+ Soldiers

Plans and manages multiple projects simultaneously

Performs inventory audits as directed

Advises commander on command and control signal requirements, network capabilities, limitations, and operations

HHC 151ST EXPEDITIONARY SIGNAL BATTALION JAN 2015 – MAR 2016

Served as Network Control Officer

Advises commanders and staffs on command and control signal requirements, network capabilities, limitations, and operations

Assist in planning of quarterly projects for entire battalion

Manage and Direct Signal assets to include all aspects of communications-electronics related to the planning, deployment, maintenance and operations of systems and networks available to the command

Establishes, prepares, coordinates and directs programs, projects and activities engaged in unit level supply, maintenance, and life-cycle management of signal material

218TH BRIGADE SUPPORT BATTALION AUG 2012 – JAN 2015

Served as Battalion S6 Officer

Leads a team of over nine Soldiers

Plans and manages multiple projects simultaneously

Perform inventory audits as directed

Manage and Direct Signal assets to include all aspects of communications-electronics related to the planning, deployment, maintenance and operations of systems and networks available to the command

Manage Signal Element including supervision of unit signal personnel

Accountable for security, care and maintenance of all communications equipment in Battalion

Skills & Abilities

CERTIFICATIONS

CompTIA Network+ Certification [Dec13 – ID# COMP001020644062]

CompTIA Security+ Certification [Jan14 – ID# COMP001020644062]

CompTIA A+ Certification [Dec16 – ID# COMP001020644062]

SKILLS

Ability to work in high pace environment

Self-motivated and flexible

Exceptional attention to details

Excellent communication skills

Security Clearance

Secret Clearance – Granted 21 Oct 2012

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