Masters in Information Security
New Hampshire, United States
Bachelors in Computer Science Engineering
Sir Syed University of Engineering and Technology
MAC OS, Windows
IT Ope IT Service Analyst (AlticeUSA)
May 2017 - Present
Help develop and maintain automation and documentation regarding our technical operations.
Active directory, creating security groups, installation of software’s.
Perform routine software maintenance.
Creation of new user accounts.
Granting access to different applications within the company.
Creating distribution lists per user requests.
Break-fix and automate day-to-day AD account related tasks, i.e., account unlocks, and password changes.
Escalating tickets to prior teams depending on the issues user are having.
Nov 2013-May 2015
Assist in the setup, maintenance, monitoring, security, and other technical administration of both client-facing and internal operational environment.
Add/Removal of VLANs, Active Directory.
Responsible in finding solutions to issues and document strategies in improving overall system liability working in conjunction with SysOps and NOC teams.
Southern New Hampshire University
Masters in Information Technology
January 2017, New Hampshire
Syed University of Engineering and Technology
(BS .Computer Science)