Harris Anwar

Service Analyst

ac4slz@r.postjobfree.com

603-***-****

Education

Masters in Information Security

New Hampshire, United States

Bachelors in Computer Science Engineering

Sir Syed University of Engineering and Technology

SKILLS

CCNA

Troubleshooting devices

Linux

Office

MAC OS, Windows

Powershell Scripts

SCCM

ACME

VPN

Globalprotect VPN

TCP

IT Ope IT Service Analyst (AlticeUSA)

May 2017 - Present

Help develop and maintain automation and documentation regarding our technical operations.

Active directory, creating security groups, installation of software’s.

Perform routine software maintenance.

Creation of new user accounts.

Granting access to different applications within the company.

Creating distribution lists per user requests.

Break-fix and automate day-to-day AD account related tasks, i.e., account unlocks, and password changes.

Escalating tickets to prior teams depending on the issues user are having.

Supernova Solutions

Nov 2013-May 2015

Assist in the setup, maintenance, monitoring, security, and other technical administration of both client-facing and internal operational environment.

Add/Removal of VLANs, Active Directory.

Responsible in finding solutions to issues and document strategies in improving overall system liability working in conjunction with SysOps and NOC teams.

Southern New Hampshire University

Masters in Information Technology

January 2017, New Hampshire

Syed University of Engineering and Technology

(BS .Computer Science)

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