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Customer Service Engineering

West Covina, CA
March 13, 2018

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Bernice Portugal

**** * ****** ****, **** Covina, CA, 91792

626-***-**** (mobile)


Calvin College – Grand Rapids, MI

Bachelor of Science in Engineering, Mechanical Concentration, graduated May 2017 Skills

• Computer: AutoCAD, Autodesk Inventor, SolidWorks, Python, MATLAB, LabView, Mathcad, Minitab, Microsoft Office


The Home Depot, City of Industry, CA

Customer Service Specialist, July 2017 – present

• Resolved over 5,000 plus transactions

• Created customer leads which resulted in $16,000 plus in sales

• Collaborate and communicate with management regarding customer requirements Calvin College, Creative Dining Services, Grand Rapids, MI Student Manager, February 2015 – May 2017

• Managed a dining facility serving 2,000 students a day

• Trained 40 plus student workers for various positions

• Resolved daily scheduling and operating conflicts General Motors Component Holdings, LLC, Grand Rapids, MI Manufacturing Intern, June – August 2015 and 2016

• Updated ECO’S, including SOP’s for assemblies on all product lines,

• Assisted Engineers with test plans and time studies for root cause analysis

• Assembled the company’s entire history of PFMEA’s into one solidified updated format Engineering Project

Calvin College Senior Design Project

• Designed and improved the braking and steering system of an electric vehicle to inspire current and influence prospective engineering students References

• Liz Hooten, Creative Dining Services, 616-***-****

• Viqar Khan, General Motors Component Holdings, LLC, 616-***-****

• Renard Tubergen, Calvin College Engineering Department, 616-***-****

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