Backend or operations profile

GAGANDEEP KAUR

Address: H.NO-**** Email ID: ***************@*****.***

SEC-21/B, Chandigarh. Mobile: 988-***-****

Objective:

I aspire to achieve professional experience in pursuance of the organization’s goal while seeking personal growth and development.

Work Experience (3 years and 10 months):

Oct 08 –29th Aug 2012 ACCESS INFOTECH PVT.LTD. CHANDIGARH

Worked with Access Infotech Ltd (Wipro franchisee) as coordinator (also perform as team lead) in Wipro MIT North covering region (Chandigarh, Punjab, J&K, Haryana &H.P.)

Job responsibility;

Assigning Calls to Engineers

Backend Support

Handling Escalations

Inventory Management

Vendor Management

Maintaining Engineer’s productivity report.

MIS Report

Engineer’s Claims Handling

Oct 2012–30th June 2013

Worked as a Project Coordinator in Acuteinformatics Pvt. Ltd. From Oct 2012 to June 2013.

Job responsibility;

Maintain Daily Basis attendance of Engineer’s team.

Maintain Daily Basis Project Reports.

April 2014 to Oct 2014

Worked as a Academic Coordinator in Smart talk Netcom Pvt. Ltd Sec-44/D CHD.

Job responsibility;

Office coordination

Training scheduling

Material Dispatching

From 2nd Feb 2015 to till date:

Currently working as a customer relationship officer in Torque Pharmaceuticals Pvt. Ltd.

Job responsibility;

Handling queries of the customer regarding the various products of the company through calls, mails and on social networking websites.

Education (Academic):

Post graduated in English from Punjab University, Chandigarh.

Done the MBA in HR from Symbiosis University, Pune

Graduated in Arts from Punjab University.

Done Secondary Education from CBSE.

Computer Skills Set:

MS Word

Excel

Power Point

MS Outlook

Personal Strength:

Confident, Dynamic and sincere person with capability to manage Under Stress.

Intelligent and strong will to succeed.

Hardworking.

Very Focused and result oriented.

Able to pickup new concepts quickly.

Completely believe in utilizing the time.

Personal details:

Father’s Name : Sh. Sujan Singh

Date of Birth : 18-05-1987

Sex : Female

Nationality : India

Marital Status : Unmarried

Language known : Hindi, English, Punjabi

HOBBIES : Listening music &Internet surfing

Date: [GAGANDEEP]

Place:

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