E-Services Member Services Representative Northwest Federal Credit Union 06/2017 – CURRENT
Manage high volume of inbound and outbound calls ensuring low wait times.
Maintain professionalism and provide accurate information to drive excellent member service experience.
Understand members’ needs and provide solutions.
Seize opportunity to promote Credit Union products and services to build stronger relationship with member.
Assist members with accessing their accounts through strict verification process to reduce risk of possible fraud.
Provide troubleshooting and support to members using Credit unions’ website and mobile application.
Use Episys and Synapsys to locate and manage member records.
Utilize Synergy and Outlook to send member requested information.
Assist with training new employees according to guidelines and provide support in team chats. Sales Consultant Penske Automotive Group
01/2015 – 06/2017
Assisted managers with purchase decisions by suggesting configurations of various models.
Utilized Automotive Mastermind software to help reliably predict client behavior and maximize sales potential.
Represented the brand and the dealership at trade exhibitions.
Promoted new products and protections based on client’s needs to ensure profitability and client satisfaction.
Attended trainings and read relevant publication to enhance product knowledge.
Rated top 4% in Customer Satisfaction Index of all sales consultants for 18 consecutive months.
Trained new employees by familiarizing them with dealership procedures.
Negotiated efficiently with clients’ objections to ensure pleasant sale process.
Used Dealersocket (CRM) for managing client information as well as scheduling tasks and appointments. EDUCATION
B.S., Business – Information Technology Management Western Governors University
– Degree expected 6/18
B.S., Computer Science Western Governors University – Degree expected 05/19 SKILLS SOFTWARE
Excellent customer service
Strong team player
o Microsoft Office
o Episys & Synergy
o Dealersocket & Provision
o Adobe Dreamweaver