Customer Service Manager

Alayna Jordan Dixon

**** * ****** *.* Apt C

Washington, DC 20020

Cellular: 202-***-****

Email: ************@*****.***

Summary of Qualifications

Excellent oral and written communication skills

Can type 60 words per minute

Valid DC driver’s License

Certified in CPR/First Aid

Professional Experience

Sasha Bruce Housing Washington, DC 6/2017-Current

Groundskeeper

Clean rental office (dump trash, sweep, mop, polish furniture

Thoroughly clean all apartment building hallways and stairs

Pick up trash outside and around building

Rake leaves and keep backyard playground clean and safe.

Ross Stores INC. Washington, DC 7/2016- 12/2016

Area Supervisor

Ring out customers

Provide friendly and accurate customer service

In charge of opening and closing of the store

Certified Key Carrier of ross stores

Assigned jobs for each associate daily

Make reports to send to corporate

Make sure stores daily sales is up to date and accurate

Promote sales

Robin Automotive Jiffy Lube Forestville, MD 4/2016 – 6/2016

Cashier/ Curtesy Technician

Ring out customers.

Vacuum car floors and clean exterior windows.

Provide quality customer service.

Explain the signature service in detail.

Complete job training modules on time.

Daily log for oil used, oil waste loads, and AM and PM readings.

Miller and Long Construction Bethesda, MD 2/2015 – 11/2015

Office Manager/ Time Keeper

Recorded all employees clock in hours.

Main communication for onsite employees and main office.

Recorded numbers for how much concrete was poured per day/per site.

Drove company truck to make runs for work sites (gas for machines, ice for employees,).

Was responsible for picking up checks for my work site employees.

The Elizabeth Ministry Washington, DC 4/2014 – 9/2014

Front Desk Receptionist

Answered phones / Transferred calls

Made flyers for upcoming events for residents

Monitored incoming visitors

Target Washington, DC 7/2013 – 12/2013

Cashier

Greeted and checked out guest

Assisted guest find various items

Zoned areas so stock never runs out

Maintained clean front area for guest to get through safely

Providence Hospital Washington, DC 6/2010 – 5/2013

Shipping and receiving clerk

Entered P.O numbers from incoming packages

Signed off on deliveries

Made shipping labels for outgoing packages

Delivered packages to correct departments within hospital

Education

University of The District of Columbia Washington, DC 8/2014 – 1/2015

Completed one year towards AAS in Mortuary Science

St Anns High School Hyattsville, MD 5/2010 – 5/2013

Obtained High School Diploma

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