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Customer Service Technician

Dover, DE
March 12, 2018

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Salvatore Sestito

**** ********** ****** **** ****: 302-***-****

Frederica, DE 19946


To obtain a challenging and profitable full-time position that will allow me to utilize my skills and experience to work with a company toward the growth and success of that company.

Skills Outline

Experienced field service technician with an exemplary customer service record

Highly skilled at troubleshooting, repairing, installing, and maintaining a wide range of robotics, packaging, storage, and manufacturing equipment

Proficient in use of diagnostic equipment, hand tools, welding equipment, and schematics

Management experience in wide range of settings

Excellent customer communication and satisfaction skills

Extensive knowledge of pneumatic, electronic, fiber optic, combustion, mechanical, computer, wiring, and software systems

Experience with pharmaceutical, food processing, HVAC, fire suppression, clean air and water systems

Works independently to accomplish all goals

Experience working from home and performing all administrative tasks involving all aspects of day to day business operations and reports


8/2007 - Present Omnicell Technology (formerly McKesson Corporation then Aesynt)

Cranberry Twp., PA Senior Field Service Engineer

Preventative and emergency maintenance and installation of over 24 pieces of pharmaceutical equipment. Maintain customer service in a territory as well as assist in other areas.

4/2005 – 7/2007 ILC Dover

Frederica, DE Facility Maintenance Mechanic

All aspects of facility maintenance

4/2004 – 4/2005 Self-Employed

Frederica, DE

HVAC Technician

4/2000 – 4/2004 Kraft Foods

Dover, DE Mechanical Specialist

Preventative maintenance on food processing and packaging equipment. Facility maintenance

2/1995 – 4/2000 State of Delaware, Department of Corrections

Dover, DE Correctional Officer/Mechanic

Supervision of inmate teams in an automotive shop; assisting, training, and supervising inmates in various automotive repairs.

6/1994 – 1/1995 Willis Chevrolet

Smyrna, DE Automotive Technician

General automotive mechanics

12/1989 – 5/1994 Pierce-Correll

Milford, CT Electrical Installer

Assembly and fitting of special equipment on utility trucks

6/1992 – 8/1992 PTC Aerospace (during lay-off at Pierce-Correll)

Bantam, CT Electrical/Mechanical Assembler Experimental airplane seat assembly

8/1987 – 12/1989 Sikorsky Aircraft

Stratford, CT Aircraft Electrical Installer

Installation, testing and troubleshooting of avionic electronics, night-vision modifications, and special projects


McKesson Corporation President’s Award of Excellence winner – 2011

McKesson Corporation President’s Award of Excellence Finalist – 2008, 2009, and 2010

HVAC Limited Masters License, State of Delaware – 2007 (active)

Low Voltage Certification – 2006

Mainstream Engineering:

HVAC technician Certification – 2006

EPA Clean Air Section 608, Universal License – 2006

Indoor Air Quality Technician License – 2006

Preventative Maintenance Technician License – 2006

R410A Technician License – 2006

Department of Corrections, State of Delaware – Bureau Commendation – 1998

Polytech Adult Education: HVAC Maintenance Certification – 1997

General Motors Corporation – Tech. 1 Familiarization – 1994

Sikorsky Aircraft: Harness Assembly Certification – 1988

Plymouth/AAA Troubleshooter Certification – 1987

Platt Vocational Technical School: Automotive Mechanics Diploma – Graduated June 1987

Faculty Merit Award: Automotive Mechanics - 1986

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