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Manager Operations

Akron, OH
March 12, 2018

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Norton, OH *****

216-***-**** • • LinkedIn


Operational Intelligence Analyst and Operations Manager with proven track record to streamline processes and automate tasks to reduce costs. Established standards for managing change control as systems evolved. Improved system efficiency and dependability. Competencies:

Systems Improvement

Documentation & Procedures

Operational Process improvement

Customer Relationship Management

Problem Resolution

Technical Expertise


Change Management


Continuous Improvement


Cross Resource Group (contractor at Diebold-Nixdorf, North Canton, OH 2017 to 2018

Managed Services for customers using the company’s software for ATMs and Point-of-Sale devices.

Associate Service Systems Engineer

Set up system for software product sold to a customer. Created detailed documentation for all processes.

Work with the Managed Endpoint Protection team to clean up the backlog of requests that had been summitted.

SUMMACARE, Akron, OH 2015 to 2017

Medical insurance for employers, individuals, families and people eligible for Medicare.

Operational Intelligence Analyst

Automated creation of reports and copied to folders to be placed on different FTP servers for various clients saving 75-90% of time on daily basis.

Created detailed documentation for all processes.

Create Excel Macros to more easily update spreadsheets with weekly / monthly /yearly data.

Initiated standards for file and directory names.

Created SQL queries in MS Management Studio used to create reports in MS Visual Studio. Maintained existing reports. Created SSRS subscriptions so reports were made automatically.

WELTMAN, WEINBERG &REIS COMPANY, LPA, Brooklyn Heights, OH 2005 to 2015

Collection services and legal representation to creditors.

Computer Operations Manager and System Administrator

Managed five direct reports in production services area that included change control, day operations to send and receive files between the firm and clients / vendors and night operations.

Streamlined team procedures for continuous improvement initiative. Designed and maintained command scripts and jobs on both the MPE and UNIX system.

Managed security for all users on both systems, worked with the firm’s auditors to ensure compliance with client requirements and wrote new and maintained COBOL programs.

Worked with internal and external auditors to explain procedures on production and disaster recovery systems.

Configured new HP3000 to be used as disaster recovery system at remote location, performed restores to system and coordinated testing of DR system. Installed software to shadow every file for three accounts, and developed jobs to keep non-database files in sync between production and DR systems.

Computer Operations Manager and System Administrator, continued….

Created command procedures to create spreadsheets for logging all production jobs, print files and network addresses for users logging on the HP3000 system, resulting in method to track data provided. Information sent to security manager to satisfy audits by clients.

Discussed printing of reports and wrote the specifications to develop menu to handle all aspects of printing, viewing and recreating reports eliminating need to contact help.

Defined and created process to automatically print or delete reports for all offices so they were on secure devices when the staff arrived saving over an hour of time in eight offices every day as well as improving training of backup personnel.

Documented user menus & procedures, resulting in fewer errors & easier training of new employees.

Developed backup and recovery strategies by utilizing DLT autoloader tape drive and thereby expediting workflow, reducing man-hours and saving $33k annually in employee-related expenses. Replaced backup software so tapes were encrypted, more secure and saved 20% in backup time.

Created procedures for automatic capacity maintenance of databases by writing command files and implementing changes on a system, resulting in 10% reduction in downtime.


Manufacturing company with annual sales of over $1B.

Senior Systems Analyst / Programmer

Developed command files for installing jobs and programs to a system. This allowed changing of all developers’ logons for production account to go to a menu resulting in more secure environment.

Upgraded from a classic HP3000 MPE system to an MPE/IX HP3000. Asked to help with selecting the needed hardware and saved $54k from the original quote. Also renegotiated the hardware and software maintenance contracts to save nearly $5k per month.

Designed and maintained programs on mainframe and mid-range systems.

Provided training for use of in-house and third party applications to all levels of users.

Maintained COBOL programs in a Mainframe environment using MVS/TSO and HP3000.

Implemented standards and procedures for transferring files via network from one system to another and change control using ITIL guidelines.

Managed technology direction, operating systems, third party software and in-house applications.

Set procedures for transferring files from one system / server to another.

Reviewed and negotiated hardware and software purchases and maintenance contracts.

Senior Systems Administrator Year, title to 2003.


BS, Math, Science and Education, Muskingum College, New Concord, OH

Certificate in Computer Programming, National Institute of Technology, Cuyahoga Falls, OH

Numerous System Administrator courses via Hewlett Packard and Digital Equipment Corporation training.

Operations Intelligence Analyst, Programmer, Computer Operations Manager, Systems Analyst, Detail Oriented, Compliance Focused and Dependable


MS/Office (Excel, Word, PowerPoint), MS SQL Management & Visual Studio, PC (Windows 7-10), Networking Fundamentals, MS SSRS, Databases (SQL, IMAGE/SQL, Oracle), HP/3000, HP/UX, Mainframe (MVS/CICS- TSO/ISPF) and DEC Open VMS Systems,

JLC & UDCs (Command & Shell Scripting), DB Utilities

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