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Help Desk Technical Support

Lewiston, ME
March 14, 2018

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Corina E. Waters

*** *** ****** **.

Lewiston, Maine 04240

Phone: 207-***-****

Objective: Help Desk/Computer Technician


-Database programming/administration experience (6+ yrs)

-Network support

-Utilize ticket tracking system with ability to prioritize and escalate calls to the next level


State of Maine – contractor DAFS – 8/17 – 9/17

System Analyst/Support

-Cover help desk phones as needed

-Monitor & record server room temperatures

-Record all incoming calls in binders specific to the nature of the call

-Enter calls into help desk system for monitoring and priority

-Replace backup tapes in tape drives, catalog and destroy as needed

Sweetser – 1/2001 – 4/2016 – Information Services

Technical Support Technician II

-Provided support for 700+ staff in a team environment

-Provide support and install/patch – Windows XP through Windows 7

-Repair broken computers, laptops and printers

-Work with outside vendors when needed

-Network support - wired and wireless

-Assist with server support - Windows Server 2003, 2008 and Exchange

-Monitor and utilizes Security, antivirus and patch management software

-Active Directory

-Barracuda Spam and Firewall administration

-Provided end user support for desktop, laptop, tablet and other mobile devices at multiple sites and via Help Desk

-Windows – 95 through Windows 7

-Imaging & creating the base image for laptops, desktops and tablets using Windows Deployment Server, Norton Ghost & LANdesk

-15+ years of experience in professional and courteous end user support

-Support provided for Microsoft office 2003 through 2010

-Cisco and Nortel IP phone system support, configuring and conversions

-Plan computer equipment placement, network line installation, delivery and setup

-Assisted to implement upgrades to phone systems, computer network

-Help Desk support including 24/7 support with a 24 hour goal of resolution of tickets

-on call rotation schedule

-Utilize ticket tracking system with ability to prioritize and escalate calls to the next level

LL Bean (seasonal)

Telephone Customer Service Rep

Shoreline Community Mental Health – 8/1994 - 1/2001

Systems Analyst/Accounts Payable and Payroll Specialist

Fleet Bank – 1/1992 – 8/1994

LAN/Database Administrator

Advantage Payroll – 1/91 – 6/91

Database Programmer

Maine Savings Bank

-Systems Coordinator/Specialist – 12/1988 – 1/1991

-Microcomputer Coordinator – 2/1987 – 12/1988


A+ Certification, CompTIA, June 2003

PC Technician Course, General Computer Academy, April 2003

Supporting MS Windows 2000 Professional and Server, Performance Knowledge, December 2002

Administering NT 4.0, Performance Knowledge, February 2001

PC Coordinator Certificate Program, USM, May 1987

Certified tax preparer, Federated Tax Service, Montrose, IL, 5/91

AS in Computer in Computer Information Systems, UMA – 2 classes remain


-Upgraded all desktop computers and laptops to Windows 7 and software upgrades in my geographic region in 3 months (approximately 90 units)

-Developed data tracking system for necessary loan documents in Commercial Real Estate lending

-Computerized manual tracking system of rents, loans, etc. for Shoreline CMHS in the Housing and Community Support department

Corina Waters



Kristian Fore, former Telecommunications Analyst - Sweetser

116 Chandler Lane

Winthrop, ME 04364


Rose Sack, Financial Analyst II, Sweetser

103 Saco Rd.

Hollis Center, ME 04042


Della Beaulieu, Client Records Specialist – Sweetser

213 Buckfield Rd.

Turner, ME 04282


Wendy Lamoreau – Client Records Supervisor – Sweetser

135 Spears Corner Rd.

West Gardiner, Maine 04345


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