Customer Service Manager

Debra K. Verbeten

W**** Burkshire Lane

Plymouth, WI 53073

Email: ********@*****.***

Cell: 920-***-****

Accomplished Program Manager, Supervisor, Manager, Sales and Marketing and Web Designer with diverse experience which includes supervision, training, recruiting, inside sales, outside sales, marketing, and buying. Experienced in teamwork style management with emphasis on the ability to problem solve, train and develop staff. Manufacturing experience with emphasis on cost controls, process improvements and quality. Web design and graphic project management and sales experience

Professional Experience

Mayline – Office Furniture Manufacturer

Customer Service Representative

Responsible for quotes, Customer Service and Customer Care

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution of customer issues and complaints

Improved credit and debit memo process

Received top level performance emails from dealers and reps

AAA Pipe and Fitting – Pipe Manufacturer

Office Manager and Technology Advisor

Responsible for: quoting, Customer Service, invoicing, customer walk-ins and order entry

Research and resolve technical computer problems and software issues

Improved invoicing system by reducing errors by 23%.

Developed system for tracking invoices, implemented new pricing structure to make quoting more efficient

Improved filing system and customer service processes by overhauling entire processes

4 Sites Tech, LLC – Start-up web Design Company

Sales and Design

Web design and graphics – Successfully procured clients, met with clients to discuss website specifications, quoted projects and costs, oversaw development of website to meet and exceed customers’ expectations

Created and designed a wide array of websites, logos and business cards

Developed team of web developers and graphic arts personal

Fohrsight Investments, LLC - Start-up Investment Company

Acquisitions Manager

Researched and developed financial partnerships

Created and presented executive summaries, and client presentations

Update Customer Relationship Management (CRM) - ACT Software

Gexpro - Electrical, voice & data products supplier

Job Project Specialist

Met customer schedules to stay within their budgets

Negotiated pricing, led procurement team, developed working relationship with Engineering to expand business, scheduled jobs to meet project deadlines

Improved Departmental relationships with Engineering group

Surface Mount Technology - Electronic Contract Manufacturer

Executive Sales and Project Manager, Product Transition Specialist

Responsible for $4 million accounts in a $13 million electronic contract manufacturer company

Responsible for forecasting largest and third largest customer in the plant

Responsible for starting major projects and transitioning them to production

Led production team, attended trade shows, Sales support, developed press releases and mailers

Responsible for first and second highest revenue generator in the company

Improved customer forecasting by 25%, improved on time delivery by 12%

Primerica - Financial Services and Marketing

Financial Representative

Responsible for procuring clients, review finances and status of 30+ clients to improve their financial situation

Plexus - Electronic Contract Manufacturer

Department Lead, Program Manager, New Product Introduction and Program Manager

Responsibly for new product accounts

Developed and maintained new product lines

Worked with engineering to resolve production issues

Worked with manufacturing to increase production

Department supervisor with 127 directs

Increased customer sales from $100,000 to $24 million annually

Selected by customer to co-lead joint company Process Improvement team Initiation program to measure employees’ efficiency and quality

Developed training program and taught various classes, and customer presentations

Wall Street Financial Group/A Complete Home Mortgage

Red Cross First Aid and CPR instructor (both volunteer and salaried)

Business Software

AS400, PCMRP, JDEdwards, Oracle, Act, All Microsoft Office, Adobe Fireworks, Photoshop, InDesign, Illustrator, and Publisher, Act CRM, familiar with Basecamp, CSS and HTML.

Education

Lakeshore Technical College Associate in IT Web and Development 2011 - 2013

Graduated with honors and make the Dean’s list

Audited Masters Global Marketing and Export management in China with MSOI 2009

UW-Oshkosh Bachelor of Liberal Studies 1987 - 1993

Earned Honor Roll, Dean’s list, and Cum Laude with GPA 3.71

UW-Oshkosh Started Master’s in Business 1997

Series 7 registered Representative, Series 63, health and life insurance agent

Volunteering

Member of Red Cross Disaster Action team home fire recovery and DAT Public Affairs Officer for 25 years, Member of Big Brothers Big Sisters 7 years

Volunteer at EAA for 12 years (Pioneer Airport and Trams)

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