Customer Service Representative

Linda May Smith

**************@*******.***

Cell: 954-***-****

Objective

To accomplish all goals started in my business and personal ventures. Experience

****-**** ***** @Home Work from home

Lead Admissions Specialist-

Assist with refunds

Assist with connecting to iTunes store

Cancel Accounts

Assist with any billing issues

2 010-2015 TravAmerica Inc. Duluth, Georgia

RESERVATION AGENT

* Handling 150 + incoming calls for reservation/vacation packages

* Inform guest of reservation status

* Assist guests in choosing hotels/probing to up sale vacation packages 2003-2009 Royal Caribbean Cruise Lines Miami, Florida RESERVATION AGENT

* Greeting clients touring the building

* Make all inquiries about the ships

* Handle all 150+ in-bound reservations

* Assist customers with their vacation plans

* Up sale vacation packages

* Call center environment

1985-2002 Abele craft Corp. Bronx, New York

ADMINISTRATIVE ASSISTANT

* Filing-coping-AR/AP

* To answer in-out-bound calls

* Explain to the customer what our company had to offer

* To help calm and satisfy any irate customer that came through the system with a concern or complaint

Education

Harry S. Truman High School Graduated 1975 Bronx, New York High School Diploma

Miami Skills Center 2000 Certification

Hospitality Management

Miami Dade Community College 2001

AA – Business Administration

Personal Attributes

I am aware that probing is an excellent resource in finding out what the needs of the clients/customers are, also to find out just what they are looking for. After I am confident I have provided them with excellent customer service, I am able to up sale in most cases. What I have learned as a customer service representative is a good product will sell itself and if a customer inquiries you have half the sale, it is just a matter of showing the customer/client, how it will truly be a benefit for them to make the transaction . If I am not able to make the first initial breakthrough, I will continue with rebuttals as well as call backs if necessary. I work very well under pressure. I learn quickly and I welcome overtime. I am a team player with an upbeat personality with a constant smile.

Reference Available Upon Request

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