Manager Service
Resume:
Joshua Cutbirth
Katy, Texas 77449
**********@*****.***
Technical Skills
●Microsoft Windows and Office
●VPN Support
●Microsoft Deployment Toolkit
●Mobile Phone and Tablet Support on Apple, Android, and Windows Operating Systems
●Remote Desktop and Remote Printer Support/Installation
●New User Setup and Coordination
●Service Desk Manager, Samanage, and Cherwell Service Management Ticketing Systems
●Configure and Setup New Phones, Users, and Queues for Cisco and Mitel Phone Systems
●Laptop and Desktop Deployment using Windows Deployment Services
●Network Monitoring via Orion Solarwinds and N-able
●Active Directory Account Creation, Password Resets, Group Membership Changes, Account Disabling, and Group Creation
●Exchange Mailbox Creation, Distribution Group Creation, and Permission Configuring
●Powershell and Batch File Scripting
●Ruckus Wireless Controller Administration
●Palo Alto Firewall Administration
●Cisco Router and Switch Administration
Education
Self Study
●Certifications Earned: CCNA Routing and Switching, CCNA Security, and CompTIA Security+
●Certification in Progress: CEH
MyComputerCareer.com – Houston, TX
●November 2011 – June 2012
●Certifications Earned: MTA Security Fundamentals, MCTS Windows 7, MCTS Network Infrastructure, MCITP Server 2008 Administration, CompTIA A+, and CompTIA Network+
Texas A&M University – College Station, TX
●August 1999 – December 2003
●Bachelor of Science in Economics
●Minor in Business Administration
Work Experience
alliantgroup – Houston, TX
September 2017 to present – IT Security Analyst
July 2017 to September 2017 – Jr. Network Administrator
June 2016 to July 2017 – IT Specialist
alliantgroup specializes in finding tax credits for businesses leading to job creation.
●Update, troubleshoot, and configure Cisco Switches and Routers
●Update, troubleshoot, and configure Palo Alto Firewalls
●Update Microsoft Deployment Toolkit
●Image computers
●User administration
●Use McAfee ePO to implement policy changes and push software
●Perform email searches
●Research and evaluate future software purchases
●Analyze security tool log files to find anomalies
●Special Security Projects
●Crowd Strike Administration
●Manage Engine Desktop Central Administration
●Protect Wise Administration
DYONYX – Houston, TX
September 2013 to August 2014, April 2015 to June 2016 – Service Desk Analyst – El Paso Electric Company
August 2014 to April 2015 – Service Desk Analyst – Shared Services
January 2013 to September 2013 – Technical Lead – Department of Veteran Affairs
DYONYX is an information technology consulting, outsourcing and IT services firm based in Houston, TX.
●Answer technical support phone calls and create service tickets for employees and contractors of the El Paso Electric Company.
●Research, update, solve and escalate technical support tickets
●Update and create service desk documentation for procedures and software troubleshooting steps
Netsync Network Solutions – Houston, TX
May 2012 to December 2012
Network Deployment Specialist
Netsync Network Solutions is a Houston, TX based IT company. The primary clients are school districts.
●Prepare and test Cisco wireless access points and switches
●Install Cisco wireless access points and switches
●Troubleshoot Cisco wireless access points and switches
●Terminate and pull Cat 5 and Cat 6 cable
References
Wayne Brewster
IT Service Desk Manager
alliantgroup – Houston, TX
Patrick Clary
Chief Operations Officer
DYONYX – Houston, TX
Tate Spell
Service Desk Manager
DYONYX – Houston, TX
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