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Manager Service

Katy, TX
March 10, 2018

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Joshua Cutbirth

**** ***** ***** ****

Katy, Texas 77449


Technical Skills

●Microsoft Windows and Office

●VPN Support

●Microsoft Deployment Toolkit

●Mobile Phone and Tablet Support on Apple, Android, and Windows Operating Systems

●Remote Desktop and Remote Printer Support/Installation

●New User Setup and Coordination

●Service Desk Manager, Samanage, and Cherwell Service Management Ticketing Systems

●Configure and Setup New Phones, Users, and Queues for Cisco and Mitel Phone Systems

●Laptop and Desktop Deployment using Windows Deployment Services

●Network Monitoring via Orion Solarwinds and N-able

●Active Directory Account Creation, Password Resets, Group Membership Changes, Account Disabling, and Group Creation

●Exchange Mailbox Creation, Distribution Group Creation, and Permission Configuring

●Powershell and Batch File Scripting

●Ruckus Wireless Controller Administration

●Palo Alto Firewall Administration

●Cisco Router and Switch Administration


Self Study

●Certifications Earned: CCNA Routing and Switching, CCNA Security, and CompTIA Security+

●Certification in Progress: CEH – Houston, TX

●November 2011 – June 2012

●Certifications Earned: MTA Security Fundamentals, MCTS Windows 7, MCTS Network Infrastructure, MCITP Server 2008 Administration, CompTIA A+, and CompTIA Network+

Texas A&M University – College Station, TX

●August 1999 – December 2003

●Bachelor of Science in Economics

●Minor in Business Administration

Work Experience

alliantgroup – Houston, TX

September 2017 to present – IT Security Analyst

July 2017 to September 2017 – Jr. Network Administrator

June 2016 to July 2017 – IT Specialist

alliantgroup specializes in finding tax credits for businesses leading to job creation.

●Update, troubleshoot, and configure Cisco Switches and Routers

●Update, troubleshoot, and configure Palo Alto Firewalls

●Update Microsoft Deployment Toolkit

●Image computers

●User administration

●Use McAfee ePO to implement policy changes and push software

●Perform email searches

●Research and evaluate future software purchases

●Analyze security tool log files to find anomalies

●Special Security Projects

●Crowd Strike Administration

●Manage Engine Desktop Central Administration

●Protect Wise Administration

DYONYX – Houston, TX

September 2013 to August 2014, April 2015 to June 2016 – Service Desk Analyst – El Paso Electric Company

August 2014 to April 2015 – Service Desk Analyst – Shared Services

January 2013 to September 2013 – Technical Lead – Department of Veteran Affairs

DYONYX is an information technology consulting, outsourcing and IT services firm based in Houston, TX.

●Answer technical support phone calls and create service tickets for employees and contractors of the El Paso Electric Company.

●Research, update, solve and escalate technical support tickets

●Update and create service desk documentation for procedures and software troubleshooting steps

Netsync Network Solutions – Houston, TX

May 2012 to December 2012

Network Deployment Specialist

Netsync Network Solutions is a Houston, TX based IT company. The primary clients are school districts.

●Prepare and test Cisco wireless access points and switches

●Install Cisco wireless access points and switches

●Troubleshoot Cisco wireless access points and switches

●Terminate and pull Cat 5 and Cat 6 cable


Wayne Brewster

IT Service Desk Manager

alliantgroup – Houston, TX


Patrick Clary

Chief Operations Officer

DYONYX – Houston, TX


Tate Spell

Service Desk Manager

DYONYX – Houston, TX


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