Muhammed Shaud Peer
Address : *D Stirling Avenue, Beccleuch, Johannesburg 2090
Mobile : 072-***-****
Email : email@example.com
Name : Muhammed Shaud
Surname : Peer
ID No : 890-***-**** 086
Marital Status : Married
Nationality : South African
Home Language : English
Other Languages : Afrikaans
Health : Excellent
Name Of Company : Serco Group SA Pty ( UK campaign )
Position Held : Senior Customer Service Advisor ( enquiries )
Duties : Answering calls in a well manner, excellent product knowledge and system skills.
Processing payments, orders and returns on the customers account. Solving queries
In a professional manner, explaining and calculating statements.
Updating adjustments to the customers account when necessary, setting up
payment options to meet customers needs, dealing with irrate customers/ handling
escalations, communicating with different departments to resolve query. Going the
extra mile for the customer, most importantly being competent by meeting KPI
performance every monthly period.
Year : October 2012- June 2014
Reason for Leaving : Permanent ( went to sales department )
Reference : Sufyaan Wilson Team Manager - 073-***-****
Name Of Company : Webhelp SA outsourcing ( UK campaign )
Position Held : Inbound Sales Advisor
Duties : Answering incoming calls respectfully, good listening skills and understanding the
needs of the customer, rapport building, communicating very well with the customer,
placing orders as well as selling financial service products, cross sales and add ons.
Objection handling, compliance very important when handling a sale, meeting sale
conversion targets on a monthly basis to earn commission.
Year : June 2014- October 2016
Reason for Leaving : Relocated to Port Elizabeth
Reference : Ayanda Ntshinga Team Manager - 061-***-****
I was assisting my team manager by taking escalation calls using communication skills making it clear and explaining the account with open and closed questions in a clear tone. Evaluate and mark calls providing positive feedback and assisting advisors on the account by explaining the process and helping them understand the account query e.g. transferring the call to relevant department and how to calculate statements on the account.
Name Of Company : Nelson Mandela University
Position Held : Chief Invigilator Exams Department
Duties : Collecting of scripts from the exams office and securely transporting it to the venue.
Setting up the venue to accommodate over one hundred students and making sure
the students understands the rules of the exams, assisting invigilators if any queries
from students aswell as reporting back to exams office. Admin work necessary when
making sure that scripts handed in matched up with amount of students present.
Year : January 2017 – December 2017
Reason For Leaving : Part time ( contract )
Reference : Wahdier Hendricks - 041-***-****
Highest Standard Passed : Grade 12
Name of School : Chapman SSS
Subjects Passed : Afrikaans HG
Physical Science SG
Tertiary Education : Teleperformance Cape Town, South Africa
Monyetla Work Readiness Programme
The Services Sector and Training Authority
National Certificate for Contact Centre Support Level 2
I am a hardworking individual, always keen on developing my key attributes, namely: integrity, passion, dedication and a strong will to succeed. I am a quick learner and always strive to do things to the best of my abilities. I work well under pressure and I am always eager to learn new things as well as to apply them. Motivation to succeed and a vibrant personality. I am goal driven and enjoy a challenge finding myself working well with others. I find being professional and enjoying what you do is vital.