Customer service advisor

Muhammed Shaud Peer

Address : *D Stirling Avenue, Beccleuch, Johannesburg 2090

Mobile : 072-***-****

Email : *********@*****.***

Name : Muhammed Shaud

Surname : Peer

ID No : 890-***-**** 086

Marital Status : Married

Nationality : South African

Home Language : English

Other Languages : Afrikaans

Health : Excellent

Name Of Company : Serco Group SA Pty ( UK campaign )

Position Held : Senior Customer Service Advisor ( enquiries )

Duties : Answering calls in a well manner, excellent product knowledge and system skills.

Processing payments, orders and returns on the customers account. Solving queries

In a professional manner, explaining and calculating statements.

Updating adjustments to the customers account when necessary, setting up

payment options to meet customers needs, dealing with irrate customers/ handling

escalations, communicating with different departments to resolve query. Going the

extra mile for the customer, most importantly being competent by meeting KPI

performance every monthly period.

Year : October 2012- June 2014

Reason for Leaving : Permanent ( went to sales department )

Reference : Sufyaan Wilson Team Manager - 073-***-****

Name Of Company : Webhelp SA outsourcing ( UK campaign )

Position Held : Inbound Sales Advisor

Duties : Answering incoming calls respectfully, good listening skills and understanding the

needs of the customer, rapport building, communicating very well with the customer,

placing orders as well as selling financial service products, cross sales and add ons.

Objection handling, compliance very important when handling a sale, meeting sale

conversion targets on a monthly basis to earn commission.

Year : June 2014- October 2016

Reason for Leaving : Relocated to Port Elizabeth

Reference : Ayanda Ntshinga Team Manager - 061-***-****

I was assisting my team manager by taking escalation calls using communication skills making it clear and explaining the account with open and closed questions in a clear tone. Evaluate and mark calls providing positive feedback and assisting advisors on the account by explaining the process and helping them understand the account query e.g. transferring the call to relevant department and how to calculate statements on the account.

Name Of Company : Nelson Mandela University

Position Held : Chief Invigilator Exams Department

Duties : Collecting of scripts from the exams office and securely transporting it to the venue.

Setting up the venue to accommodate over one hundred students and making sure

the students understands the rules of the exams, assisting invigilators if any queries

from students aswell as reporting back to exams office. Admin work necessary when

making sure that scripts handed in matched up with amount of students present.

Year : January 2017 – December 2017

Reason For Leaving : Part time ( contract )

Reference : Wahdier Hendricks - 041-***-****

Highest Standard Passed : Grade 12

Name of School : Chapman SSS

Subjects Passed : Afrikaans HG

English HG

Geography HG

Biology HG

Mathematics SG

Physical Science SG

Tertiary Education : Teleperformance Cape Town, South Africa

Monyetla Work Readiness Programme

The Services Sector and Training Authority

National Certificate for Contact Centre Support Level 2

I am a hardworking individual, always keen on developing my key attributes, namely: integrity, passion, dedication and a strong will to succeed. I am a quick learner and always strive to do things to the best of my abilities. I work well under pressure and I am always eager to learn new things as well as to apply them. Motivation to succeed and a vibrant personality. I am goal driven and enjoy a challenge finding myself working well with others. I find being professional and enjoying what you do is vital.

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