Edison Ruiz Tagala

**** **** ********* ******,

Spokane WA. 99205

Tel # 509-***-****, 509-***-****

Email: ac4rj9@r.postjobfree.com

Objective: Client Relations/Customer Service

Work History

**** - *resent

Server / Cashier (River Edge Boufett)

Northern Quest Resort and Casino - Spokane WA

Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

Properly open and pour wine at the tableside

Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Obtain revenues by totalling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Fill in for absent staff as needed

Adhere to grooming and appearance standards consistently

Promptly address customer service issues and refer customers to management when necessary

2016 - May 2017

Machine Operator - (Talascend Services) Honeywell Electronic Material

Spokane WA

Performs weight checks and ensure weight checks are verified.

Maintains equipment and work area in a clean and orderly manner.

Accurate and timely complete all paperwork.

Manufacturing tracking system.

2015 - 2016

Ground Service Agent - Alaska / Horizon Airline

Spokane WA

Safely guide the Airplanes into gates and push them back out.

Responsible for all ground servicing of a commercial airliners

Loading and unloading of baggage and cargo

Operated a variety of machinery and equipment

In cold weather, ground service agent operate aircraft de-icing trucks.

2013 - 2014

Machine Operator - Factors Laboratories Ltd.

Kelowna BC, Canada

Spreader Capsules

Weighed Ingredients

Cleaned and Sanitize Equipment

Adhered to safety policies, GMP and SOPs

Dispensed and blended raw materials

Performed weight checks and ensure weight checks are verified

Accurate and timely complete all paperwork

Cleaned and sanitized equipment on a daily, weekly, and monthly basis

Maintained a clean work area

Responsible to meet production deadlines

Removal/Disposal of empty fill dispensing drums

2009 - 2012

Cashier / Sales Associate -Wal-Mart

Trail BC, Canada

Received payment by cash, credit cards, vouchers, or automatic debit using cash registers, and optical price scanners

Issued receipts, refunds, credits, or change to customers

Counted money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Greeted Customers entering establishment

Maintained clean, orderly and safe work area and checkout area

Provided information on products, product comparisons that would allow the customer to pick the best product for their needs and protection contracts

Mar 2009 - Jun 2009

Quality Control Manager - Maxxmar Ltd.

Toronto, Canada

Reassured quality performance for production

Investigated customer complaints regarding quality issues

Made sure of the satisfaction of customer and resolved issues if identified

Notified production supervisor of the product modifications

Analyzed test results and prepared statistical reports for higher tier management for review

Ensured the total quality of final product to meet customer's expectations.

Inspected each items produced very carefully to satisfy customers

March 2000 - 2006

Research & Development / Quality Control Manager - Shade O Matic Ltd

Toronto, Canada

Manages and directs the research and development programs to meet organizational needs and to capitalize on potential new products.

Develops and implements research and development procedures and techniques.

Oversees complex research projects, analyzes results and provides recommendations based on findings. Assesses the scope of research projects and ensures they are on time and within budget.

Manages subordinate staff in the day-to-day performance of their jobs.

Ensures that project department goals are met and adhering to approved budgets.

Reports to the board of director.

Education History

2012

Ashland Community Training Center - Trail BC

(WORC) Work Opportunity Resource Center

Customer Service Certificate

Food Safe Certificate

First Aid Level C

2006 - 2009

Spokane Falls Community College - Spokane WA

Information Technology

Access, Survey IT, Hardware Fundamental, Op. sys. fundamental

Data communication and networking,

Networking management, computer forensics, network security

Word, Excel, Power point, Outlook

English Comp 101, Math 090, and 091

Business Corresponding, Internet server

Reference available upon request

Contact this candidate