Edison Ruiz Tagala
Spokane WA. 99205
Objective: Client Relations/Customer Service
**** - *resent
Server / Cashier (River Edge Boufett)
Northern Quest Resort and Casino - Spokane WA
Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Properly open and pour wine at the tableside
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totalling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Fill in for absent staff as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
2016 - May 2017
Machine Operator - (Talascend Services) Honeywell Electronic Material
Performs weight checks and ensure weight checks are verified.
Maintains equipment and work area in a clean and orderly manner.
Accurate and timely complete all paperwork.
Manufacturing tracking system.
2015 - 2016
Ground Service Agent - Alaska / Horizon Airline
Safely guide the Airplanes into gates and push them back out.
Responsible for all ground servicing of a commercial airliners
Loading and unloading of baggage and cargo
Operated a variety of machinery and equipment
In cold weather, ground service agent operate aircraft de-icing trucks.
2013 - 2014
Machine Operator - Factors Laboratories Ltd.
Kelowna BC, Canada
Cleaned and Sanitize Equipment
Adhered to safety policies, GMP and SOPs
Dispensed and blended raw materials
Performed weight checks and ensure weight checks are verified
Accurate and timely complete all paperwork
Cleaned and sanitized equipment on a daily, weekly, and monthly basis
Maintained a clean work area
Responsible to meet production deadlines
Removal/Disposal of empty fill dispensing drums
2009 - 2012
Cashier / Sales Associate -Wal-Mart
Trail BC, Canada
Received payment by cash, credit cards, vouchers, or automatic debit using cash registers, and optical price scanners
Issued receipts, refunds, credits, or change to customers
Counted money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greeted Customers entering establishment
Maintained clean, orderly and safe work area and checkout area
Provided information on products, product comparisons that would allow the customer to pick the best product for their needs and protection contracts
Mar 2009 - Jun 2009
Quality Control Manager - Maxxmar Ltd.
Reassured quality performance for production
Investigated customer complaints regarding quality issues
Made sure of the satisfaction of customer and resolved issues if identified
Notified production supervisor of the product modifications
Analyzed test results and prepared statistical reports for higher tier management for review
Ensured the total quality of final product to meet customer's expectations.
Inspected each items produced very carefully to satisfy customers
March 2000 - 2006
Research & Development / Quality Control Manager - Shade O Matic Ltd
Manages and directs the research and development programs to meet organizational needs and to capitalize on potential new products.
Develops and implements research and development procedures and techniques.
Oversees complex research projects, analyzes results and provides recommendations based on findings. Assesses the scope of research projects and ensures they are on time and within budget.
Manages subordinate staff in the day-to-day performance of their jobs.
Ensures that project department goals are met and adhering to approved budgets.
Reports to the board of director.
Ashland Community Training Center - Trail BC
(WORC) Work Opportunity Resource Center
Customer Service Certificate
Food Safe Certificate
First Aid Level C
2006 - 2009
Spokane Falls Community College - Spokane WA
Access, Survey IT, Hardware Fundamental, Op. sys. fundamental
Data communication and networking,
Networking management, computer forensics, network security
Word, Excel, Power point, Outlook
English Comp 101, Math 090, and 091
Business Corresponding, Internet server
Reference available upon request