Customer Service Part Time

Lauri Dutsas-Carrick

Online Course Designer and Instructor - Part Time - English to Work

Toronto, ON

*********@*****.**

• Invoice and payment processing

• Dispatch

• Payroll processing

• Entry level technical support

• File management

• Collections

• Proficient in MS Office Suite.

WORK EXPERIENCE

Remote Customer Support Administrator

Nambu Herbs - San Diego, CA - September 2015 to Present Customer Support / Administrative Assistance - Part Time Answer customer request via email and telephone

Posting to media pages

Assist with administrative tasks.

Online Course Designer and Instructor - Part Time

English to Work - February 2015 to September 2015

• Design customer service scripts to be used to teach customer service to ESL students

• Assist in the writing of online courses

• Assist in the planning and structure of customer service classes geared to ESL students

• Teaching customer service and English pronunciation proficiency to ESL students Administrator for The Exchange Tower and First Canadian Place GDI Facility Services Canada - September 2000 to November 2014

• Taking and dispatching cleaning related calls, received by phone, fax or email

• Acknowledging and closing The Exchange Tower calls

• Processing a bi-weekly unionized payroll for approximately 200 employees

• WSIB reporting

• Processing insurance forms for our staff

• Organizing and tracking all employee paperwork

• Typing correspondence, both internal & external

• Managing all computer files and email for our sites

• Month end financial reporting

• Completing KPI's

• ISO & fire safety training

• Set up and reporting for "Leeds"

• Collections

Client Business Analyst

- 1997 to 1999

Ticketmaster Canada as Phone Room Supervisor (1995-1997). EDUCATION

Certificate in Fitness & Health, ongoing

Seneca College - Toronto, ON

2013

SKILLS

Microsoft Office, (10+ years), Financial Reporting (10+ years), Supervising (10+ years), Customer Service

(10+ years), Administration (10+ years)

LINKS

https://www.facebook.com/lauri.dutsas

https://www.linkedin.com/in/lauri-dutsas-carrick-92302aa1?trk=nav_responsive_tab_profile

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