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Boston, MA
March 10, 2018

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Danielle Jones-McLaughlin

* ******** ****** *** #*

Cambridge, MA 02139



Passionate Administrative professional looking for a unique opportunity to utilize my Insurance and Healthcare background to advocate for a positive patient/client experience. Experience

January 2018-Present

Boston Children’s Hospital(KFORCE), B oston, MA-P atient Financial Representative

● Verify patient demographic, insurance and referral data collected via EPIC system.

● Identify denials or issues impacting account resolution through diligent attention to detail.

● Maintain constant communication with physicians office, ancillary departments and insurance representatives to complete patient financial clearance prior to date of service.

● Utilize prior knowledge of Health Insurance and medical terminology to aide in resolving impromptu inquiries.

May 2017-January 2018

Mount Auburn Hospital(KFORCE), B elmont, MA-M edical Receptionist

● Maintained 4 Physician appointment calendar by scheduling, shifting and canceling patient appointments.

● Answered and document telephone encounters, triage to appropriate department.

● Forwarded patient medical records to healthcare providers, lawyers offices and third party entities.

● Completed check in/check out process while updating patient registration and verifying insurance eligibility via EPIC and Emdeon.

● Opened, sorted, scanned and indexed incoming mail, faxes and medical record documents.

October 2016-February 2017

City of Cambridge, Cambridge, MA-S easonal Clerical Aide

● Processed financial transactions for annual, visitor and temporary city parking pass requests.

● Researched and responded to customers regarding parking violations, booted and towed vehicles, as well as ticketing dispute issues.

● Answered customer inquiries detailing City of Cambridge regulations and procedures.


July 2015-March 2016

Partners Healthcare, Medford, MA-R egistered Representative

● Collected patient demographic and insurance coverage while handling confidential patient information.

● Completed the registration process via EPIC, OnTrac and insurance vendor websites.

● Answered a high volume of calls within a fast paced environment. May 2012-April 2013

Massachusetts State Board of Retirement, Boston, MA-R etirement Refund Associate

● Processed refund/rollovers, death claims, refund breakdowns, balance and “R” letter requests.

● Handled transfers and withdrawal liabilities for former members.

● Researched and processed retiree/active member death claims, verified beneficiary and estate benefit designation via microfiche, OnBase and Unisys. January 2007-August 2008

CCO Investment Services, Quincy, MA- O perations Processing Specialist I

● Processed new account set up, order entry, redemption and other retirement requests.

● Provided quality control of mutual funds and annuities.

● Assisted imaging department with mutual fund and annuity documents.

● Trained new associates on financial transactions, following company and industry guidelines.

● Provided customer assistance to financial consultants and internal and external employees.


Brockton High School-Diploma

Computer Skills

Microsoft Office, Tritek, Streetscape, EAI, EPIC, Database Entry, OnBase, Unisys, OnTrac, Emdeon, E-Tims, Registry of MOtor Vehicles database

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