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Customer Service Manager

Lancaster, OH, 43130
March 10, 2018

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DonnéNichol Freeman

Sr. Account Support Representative at PCM


Contact Phone 614-***-**** Email Experience

Sr. Account Support Representative at PCM

August 2008 - Present

Provide quotes that may require technical research with manufacturers and vendors to ensure compatibility. Process incoming orders, coordinate shipments, and solving problems to ensure strong relationship with the customer.

Prepare accurate reports on a daily, weekly or monthly basis. Developing, maintaining, and leveraging strong relationships with OEM partners and distributors. Purchasing Analyst at Sarcom

November 2000 - August 2008 (7 years 10 months)

Review and verify invoices and check requests.

Maintained all EDI reporting from our vendors and reconciled PO inventory daily. Prepared assigned journal entries and account reconciliation. Processed and posted financial information into Database. Maintained vendor files and correspond with vendors and respond to inquiries. Assistant Manager

October 2001 - June 2002 (9 months)

Supervised 6-12 employees daily to ensure quality production. Reconcile daily sales figures and prepare deposits. Answered inbound customer calls and processed orders. Provided customer service to ensure customer satisfaction. Maintained nightly routine schedule, make-line, prep, breaks, etc Education

Liberty Union - Thurston

1996 - 1999

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