Information Technology Service

Michael Schneider

Phone: 484-***-****

*****************@*******.***

Employment History

IT Field Support & PC Tech

ST Luke’s Health University Network

September, 2017 February 2018

• Currently I work at ST Luke's Health University Network as a PC Tech & IT Field Support

• This role includes imaging machines, setting up desktop and laptops for employees, adding and removing, machines & users to the domain, setting up cameras, microphones and credit card readers, diagnosing and repairing machines, testing hardware and software before it is deployed.

• Including all the tasks I mentioned above, I am one of the many IT specialists assisting ST Luke's with there launch of the new epic systems which will replace the current software that ST Luke's is using.

Information Technology Support Specialist

Brown Daub Inc.

June, 2015 September, 2017

• Job Description: Duties included being a line of communication between the employees and the IT manager

• Aided in computer updates, account concerns or issues, replacement of hardware and company desktops and laptops, fixed printer malfunctions, help setup and deploy new workstations, setting up cameras and microphones on workstations for employees.

Service Advisor

Brown Daub Inc.

January, 2011 January, 2016

• Job Description: In the service department I directly deal with the customers and the issues they are having with their automobiles

• My duties are to provide the details about what our diagnostic team has found, what our mechanics were recommending to fix the problem, and walk through the prices of both the parts and labor with them to answer any questions they had in regards to concerns with their car or bill

• I act as the liaison between the customer and the technicians.

Parts Advisor

Brown Daub Inc.

January, 2011 September, 2017

• Job Description: I deal directly with the technicians and the service advisor's concerns; checking to see if the parts are available, placing the daily parts order and tracking them to make sure they arrive on time

• Receiving multiple customer orders over the phone and personally overseeing that every customer, whether they are an individual or wholesale account, is treated with the same respect and professionalism.

Education

Lehigh Carbon Community College

Computer Science

August, 2010 – May 2011, January, 2013 – May 2014.

Licenses / Certifications

• CEH (Certified Ethical Hacker)

• CompTIA A+

• OSCP (Offensive Security Certified Professional)

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