Customer Service Administrative Assistant
Resume:
Chevette L Johnson
Greenville, SC 29605
OBJECTIVE:
Seeking job placement for a Full Time position. With opportunities to expand and become a vital asset within business for career development. Also To obtain a position in customer service, customer support or clerical field.
PROFILE:
Self Motivated and determined to make sure that the duties that are entitled for the available position are fulfilled within reasonable time, while providing excellent customer service and promoting dedication for job tasks at hand. Through learning trades through the business field, it provided me with excelled experience in leadership, with being well knowledgeable about the role that leadership has within a company to prosper myself as well as the individuals that working with, or doing business with the company. Providing empathy and assurance to any representatives doing business or partaking in any trade within company, showing how each experience that happens to occur is a successful and memorable transaction.
While working at other locations prior, I gave on hand insight on how to manage KPI periods and expectations with agents and representative. Also maintaining average handling times with each conversation to insure correct and vital information is provided within a reasonable timeframe as well.
EMPLOYMENT:
Shoe Carnival Greenville, SC
5/2012-Current
Floor Supervisor/ Management
Handle Daily Deposits, Delegating scheduled duties to employees
Handle Customer Concerns, Assist with Loss Prevention Tactics
Assist in weekly deliveries and shipments of product to the store
Handle merchandising for the store
Johnson Enterprise of Greenville, LLC Greenville, SC
Administrative Assistant/Payroll Clerk 05/2006-05/2012
Responsible for Collecting on All Accounts for the Company
Answer/dispatch calls to employees to go to job sites
Delegate and compile information for marketing strategies
Maintain AR/AP for the owner of the company
Caligor Greenville, SC
Sales Support Representative 02/2005 –03/2007
* Responsible for assisting Sales Reps with ordering supplies for their
customers
* Traveled in the field with Sales Reps to gather information for potential
customers
* Answer/dispatch incoming and outgoing calls to maintain rep accounts
Meadows Audio Sound System Greenville, SC
Administrative Assistant/Sales Associate 09/2001 - 03/2005
*Responsible for Collecting on All Accounts for the Company
*Answer/dispatch incoming telephones calls to appropriate office personnel
*Delegate and compile information for mass mailings and company’s advertising
*Organized and managed outstanding accounts for the collections
*Produce collection letters reports and spreadsheets from Quick-Books program
*Assisted in AR/AP duties for the company
EDUCATION:
Eastside High School, diploma earned, college prep courses, June 1993
SKILLS:
*Proficiency in Microsoft Windows 98se, 2000, and XP, Microsoft Word, Excel, Power Point and Lotus.
*Answering Multi-line phones.
*Able to operate office equipment such as a copy machine, fax machine, computer, and typewriter.
*Able to type 45-50 wpm.
*Great customer skills and able to work well as an individual or as a team member.
*Ability to work varied hours/days, including nights, weekends, and holidays as needed.
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