Customer Service Manager
Resume:
Semira Ebrahim
Woodbridge VA, *2193
********@*****.***
Dear Hiring Manager,
I have an experience in customer service, team leadership and management. With a background in economics and finance, I have been in the QA manual testing environment for less than a year.
Recently I decided to make a career change and took a refresher course for Software testing and I can guarantee that I have the knowledge of the QA process. I am a very dedicated person and I actually enjoy writing test cases, and catching bugs. I am familiar with HPE/UFT, SQL, strong Knowledge in Selenium. I won't disappoint if hired.
OBJECTIVE
• Looking for QA manual software tester job, where I will use my testing skills and Knowledge of different methodology. Catch, track and report defects and bugs before the product is released to the end user and keep up the reputation of the company..
KEY QUALIFICATIONS
• Familiar with SQL query
• Familiar with HPE UFT
• Agile, SCRUM
oKnowledge on SDLC & STLC Models
oUnderstanding the types of Testing
oComprehensive knowledge on different Environment
oCreating scripts in Web driver by using Java.
oFunctional and Non-Functional testing
oProcess of Smoke, Compatibility, Performance Testing, Regression Testing.
oAdequate knowledge in preparing Test Cases and Test Scripts
oKnowledge on Tools like Selenium Web Driver, TestNG, Maven, Xml,
Operating System Windows
Programming Language JAVA
WORK EXPERIENCE
Adem Inc.
Manager June 2015 - present
• Review financial statements and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and service improvement. Client networking and maintaining relationships.
EMIRATES AIRLINES
Flight attendant July 2008 to July 2013
• Excellent customer service and organizational skill. Time management attention to detail and team work.
EDUCATION
Hawassa University
Bachelor degree 2006
Economics
Nova community college
Certificate
QA manual software tester
Nova community college
Associate Degree 2016 to present
Cyber Security
REFERENCE
• Eina Abdusemed
• Owner President
• Adem Inc
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