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Customer Service Manager

Washington, District of Columbia, United States
March 12, 2018

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Semira Ebrahim

***** ***** ****

Woodbridge VA, *2193


Dear Hiring Manager,

I have an experience in customer service, team leadership and management. With a background in economics and finance, I have been in the QA manual testing environment for less than a year.

Recently I decided to make a career change and took a refresher course for Software testing and I can guarantee that I have the knowledge of the QA process. I am a very dedicated person and I actually enjoy writing test cases, and catching bugs. I am familiar with HPE/UFT, SQL, strong Knowledge in Selenium. I won't disappoint if hired.


• Looking for QA manual software tester job, where I will use my testing skills and Knowledge of different methodology. Catch, track and report defects and bugs before the product is released to the end user and keep up the reputation of the company..


• Familiar with SQL query

• Familiar with HPE UFT

• Agile, SCRUM

oKnowledge on SDLC & STLC Models

oUnderstanding the types of Testing

oComprehensive knowledge on different Environment

oCreating scripts in Web driver by using Java.

oFunctional and Non-Functional testing

oProcess of Smoke, Compatibility, Performance Testing, Regression Testing.

oAdequate knowledge in preparing Test Cases and Test Scripts

oKnowledge on Tools like Selenium Web Driver, TestNG, Maven, Xml,

Operating System Windows

Programming Language JAVA


Adem Inc.

Manager June 2015 - present

• Review financial statements and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and service improvement. Client networking and maintaining relationships.


Flight attendant July 2008 to July 2013

• Excellent customer service and organizational skill. Time management attention to detail and team work.


Hawassa University

Bachelor degree 2006


Nova community college


QA manual software tester

Nova community college

Associate Degree 2016 to present

Cyber Security


• Eina Abdusemed

• Owner President

• Adem Inc


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