Customer Service Engineer

Anthony R. Medlin

*** ****** *****

Clayton, NC *7520-2242

Phone: 919-***-****

********@*******.***

Experience Summary

**/**** - *******

ArmTech

*** ****** *****, *******, **

27520

Owner

Own and operate a general computer servicing company

Assemble and deploy custom built desktop computers based on client’s needs and desired design specifications

Assemble home and corporate level computer networks with multiple workstations

Service company assembled systems and networks as well as third party systems and networks

Troubleshoot and service laptops

Performed 3rd party warranty coverage on Sony, HP, Dell laptops and desktops

02/1987-06/2016

North Carolina Department of Transportation 1 South Wilmington Street, Raleigh, NC 27601

Contractual Services Technician

Proficient in Microsoft Office

Employed as the aide-de-camp to the State Contractual Services Engineer.

Conducted pre-bid meeting when the State Contractual Services Engineer was unable to attend

Evaluated the Prime contractor's listing of DBEs to be used on highway related construction projects. These DBEs were evaluated for whether their DBE certification was current at the time of bid opening. Support services were extended to municipalities on a as needed basis

Facilitated Good Faith Effort committee meetings and produced the appropriate documentation supporting the Good Faith Effort committee's recommendations

Presented the Good Faith Effort Committee's recommendations to the Goal Compliance Committee which in turn determined Good Faith or Not Good Faith

Collaborated with Information Technology to increase the scope and capabilities of the DANES software platform

Initiated the development of a GIS database that will visually display the DBEs available for participation on highway construction projects based on a user entered x- mile radius

Rendered customer service to incoming calls and escalated on an as needed basis.

Education History

Issuing Institution

Location

Qualification

Course of Study

Wake Technical Community College

Raleigh, NC

2 Years at College or a Technical or Vocational School

Computer Engineering

Occupational Licenses and Certifications

Certification Title

Issuing Organization

Completion Date

Computer Repair Technician

Wake Technical Community College

12/2002

Honors and Activities

Highway Engineering Concepts Graduate

December 2003

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