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Engineer Technical Support

Rumaithiya, HA, Kuwait
March 12, 2018

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Anand Kiran Koorma

Systems Engineer

Mobile: +965-****-****

Home: 24725753

Email ID:

Professional Summary

A certified IT professional with 3+ years of Information Technology industry experience at Tata Consultancy Services (TCS) Limited as Systems Engineer with projects in retail domain.

Good working experience in Application support and maintenance, Website support using CMS application and IT Technical Support.

Content Management System administration, Biometric System administration (Access control system).

Actively involved in resolving client’s concerns in production environment.

Hands-On experience in Windows Server installation.

Proficient in analysing the Business requirements and implementing the required changes.

Coordinated with Incident Management team and resolved incidents by analyzing the Root Cause.

Underwent training as a part of TCS trainee program in Core Java, SQL and Linux basics.


BE in Computer Science and Engineering from VSB Engineering College, Karur, under Anna University of Technology, Coimbatore, India – Graduated in 2012 with CGPA 7.81

Kerala State Board of Higher Secondary Examination/STD XII from Ranijai Higher Secondary School, Kuthuparamba, India – 2008 with an aggregate of 83%

IT Proficiency

Good knowledge in Oracle SQL programming.

Possess Oracle certification OCA (Oracle Database 11g Administrator Certified Associate).

Experience in Core Java.

Good knowledge in C#.

Familiar with XML document object model programming.

Experience in website manual testing.

Experience in Formatting PCs, installing Operating System.

Proficient in Business intelligent tools (IBM Cognos- Report generating tool).

Hands on experience in Outlook configuration, assigning printers to PC in the network.

Familiar with Active Directory Services, DNS and DHCP on Windows server 2012.

Work Experience

February 2017 – Present

IT Technical Support and Website Support- International Circle Corporation, Kuwait


Website testing and support using the Content Management System.

Registering users in the Biometric Access Control System.

Inventory documentation.

Formatting PCs, installing Operating System.

CMS administration and updating the website content using CMS.

Formatting PCs, installing Operating System and other desktop applications.

Outlook configuration, assigning printers to PC in the network.

Resolving printer connectivity issues.

April 2015 – August 2016

Systems Engineer- Tata Consultancy Services Limited, Chennai, India

Client- Nielsen

Role- Support Executive, Team Lead

Projects Undertaken

Npower National TV Toolbox/Admin Tool

The application allow users to fetch television audience measurement details based on the different specifications selected for their business needs. The raw data (viewing information) provided by the client is processed in different levels and loads it in the data location. The backend code finds out which web page or video or TV channel are mostly viewed by the audience (people) and does other statistical calculations. The application uses Sybase ASE database to store and fetch User, Program and other information.

Admin Tool: The report submitted by the user can be monitored using Admin tool. Users with admin access can modify the GUI selection tabs. Most of the transactions in the database can be performed using Admin tool.


IT Support and Maintenance of the application in the retail domain.

Application(Client facing) support in production environment.

Responsibe for analyzing and documenting all the client concerns and resolving to meet the SLA.

Implementing and validating change requests.

Involved in deployment activities and maintenance activities.

Running the jobs in IBM Cognos tool and generating reports in the predefined layout.

Automation of jobs that reduce manual efforts.

Loading data to the Database using scripts.

May 2013 – March 2015

Assistant Systems Engineer- Tata Consultancy Services Limited, Chennai, India

Client- Nielsen

Role- Java Developer

Projects Undertaken

Npower National TV Toolbox/Boilerplate Automation module


Data extraction from flat file sources.

Analysing the change requests and doing impact analysis on the same.

Monitoring the jobs using application admin tool.

Job preservation and performing system refresh on weekly basis.

Migration of reports from testing environment to development environment and then to production environment in Cognos.

Business as usual activities.

February 2013 – April 2013

Assistant Systems Engineer Trainee- Tata Consultancy Services Limited, Chennai, India

Client- Nielsen

Projects Undertaken

Npower National TV Toolbox/Cognos


During this period I was trained in basic Java technology and started automating manual jobs.

Understanding the system specifications and business requirements.

Logging and analysing trouble tickets.

Understanding the Cognos tool and monitoring the reports and its layouts.


Received On the spot award and Client appreciation for proactively identifying and resolving production issues.

Promoted to Team Lead from team member role over a short period of time.

Topper in Mathematics for CBSE All India Secondary School Examination 2007-08 from Sree Narayana English Medium School, Kerala, India.

Personal Information

Date of Birth

: 10-09-1990


: Indian

Residency Status

: Resident in Kuwait – valid till 22-01-2018 (Visa 18)

Local Address

: P.O.Box 21257, Safat, Kuwait

Language known

: English, Hindi, Malayalam & Tamil

[Anand Kiran Koorma]

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