Manager Engineer

An enthusiastic, experienced, and engaged Manager of Network & Data Center Services and active Principal Systems Engineer. Eager to utilize and expand a continuously evolving foundation of systems, networking, and security technologies. Equipped with over 14 years of experience and a comprehensive portfolio of Information Technology services, solutions, and expertise.

PROFESSIONAL EXPERIENCE

Learning Tree International

Manager of Data Center Services (DCS), (3/1/2016-Current)

Management of the DCS systems & network engineers, day-to-day operations, tasks, and projects.

Hands-on principal engineer for systems, security, and network infrastructure.

Oversees, maintains, and improves international networks, branch offices, and education centers.

Employee growth, career path planning, mentoring, and performance reviews.

Data Center and Network Infrastructure budgets and expenses.

Ensures effective information technology general and application controls for Sarbanes-Oxley (SOX) security audits.

ScrumMaster for Agile Methodology Scrum framework project management and KanBan board.

Responsible for VMware ESXi 6.0 environments running on UCS backbone at our CoreSite datacenter and HP converged system at HQ

Responsible for Netapp and 3PAR SAN infrastructure as well as Cisco UCS

Utilized SolarWinds NetMon for network monitoring

Managed over 50 Cisco ASA firewalls internationally as well as routers, switches, VPN tunnels and VPN anyconnect

Configured and managed WorkSpot, Citrix and VMware VDI remote infrastructure for offsite users and contractors virtual desktops

Responsible for patches and updates of all network equipment and Windows Servers (SCCM)

Configured Veeam backups between sites for daily incremental backups and encrypted monthly tape backups stored at IronMountain

Configured MS Azure DR implementation and testing as well as running several VMs that ran the backend of our public web server

Responsible for all correspondence with ISPs, Amazon Route 53 DNS, SSLs for Web servers

Responsible for Citrix Netscaler and Cisco ACE load balancers

Responsible for onsite hybrid MS Exchange environment and leading O365 migration plan

Configured MS WAP server for remote Sharepoint users

Managed Cisco Firesight\Firepower

Responsible for over 450 domains through Network Solutions and SSLs through GoDaddy

FrontPoint Security

Senior Systems Engineer, (5/19/2014-2/4/2016)

Designed, managed, administered, implemented and deployed; systems, services and applications.

Management of MS Windows Active Directory, Servers, Group Policies, Firewall, Updates.

Responsible for Disaster Recovery and Business Continuity planning.

Engineered and deployed a multi-site DRBC solution.

Led efforts in Network and Systems engineering, design, management and support

Built and managed sandbox infrastructure with mirrored staging environment from production backups.

DRBC RTO RPO testing, planning, building the staging environment.

Served as a back-up telephony administrator for I3 (Interactive Intelligence) VOIP phone system

Created daily call schedules and breaks for call center staff departments, holidays, application updates on servers and updating desktop clients, server maintenance and patching, backups, permissions for users and supervisors, call recordings retention and release for review

Designed and planned for Collocation network infrastructure move.

Responsible for project planning, documentation, and development of SOPs (Standard Operating Procedures)

Responsible for Network infrastructure architecting and project and change management.

Senior Systems Engineer in charge of security engineering, analysis, incident response, and auditing

Circle Solutions, Inc., 2005-2014

Manager of Network Services, 2012-2014

Manager of network, service desk, and security.

Hands-on lead systems and security engineer.

Ensures the secure operation of Circle’s computer data, systems, servers, and network by administering IT security initiatives, planning and implementing security policies and procedures, and preparing and maintaining security documentation.

Designs, implements, and reports security and end-user activity audits to maintain certifications and meet Federal Government compliance requirements; recommends, schedules, and manages remediation activities.

Leads the development, testing, and maintenance of Circle’s IT disaster recovery plan.

Conducts business impact and threat analyses to assess the level of risk associated with potentially vulnerable systems and establishes recovery time objectives for critical systems in collaboration with fellow IT staff.

Researches and tests security software as required by Federal Government regulations.

Security engineering, analysis, incident response, and auditing for FISMA and NIST compliancy of HHS, NIH, DOJ systems.

Employee growth, career path planning, mentoring, and performance reviews.

Senior Network Engineer, 2010-2012

Configured, implemented, and administered NimbleStorage SAN devices for production VMware vSphere 5 environment.

Administered network infrastructure; Systems and Active Directory; VMWare Virtual Infrastructure 3.5i and upgrade to Vsphere 5.0; VMware Virtual Desktop infrastructure; domain controllers, AD, DNS, DHCP, etc.; Symantec Endpoint Protection; Symantec Backup Exec with VMware VCB, phasing out tape backups; and redundant site for disaster recovery, failover, and replication.

Configured and administered Equallogic SAN devices for development VMware environment, Equallogic SAN devices for backup-to-disk, Cisco switches, Cisco ASA firewalls, and Cisco routers.

Upgraded to Vsphere 5, segmented production/development VMware/SAN environments, implemented Cisco wireless network, and upgraded to Microsoft Exchange 2010.

Lead transition management from dedicated to VM services at both enterprise and client levels.

Network Administrator, 2008-2010

Administered both corporate and services network infrastructure; Systems and Active Directory; domain Controllers, AD, DNS, DHCP, etc.; and Symantec Ghost for desktop imaging.

Designed, implemented, and administered VMware Virtual Infrastructure 3.5i. Implemented and administered VMware Virtual Desktop infrastructure.

Configured and administered Symantec Endpoint Protection on servers and workstations; Symantec Backup Exec; Equallogic SAN devices for site replication; Cisco switches, ASA firewalls, and routers.

Designed and implemented redundant site for disaster and recovery, failover, and replication.

PC Support Specialist II, 2007-2008

Responded to user requests for hardware and software assistance.

Managed and ensured efficient and appropriate use of helpdesk email for 140 users.

Installed, upgraded, troubleshot, and repaired PCs, printers, and software applications.

Monitored and maintained Symantec Anti-Virus server and software.

Investigated and troubleshot network connectivity problems.

Performed daily backups and maintained a rotation system running VERITAS backup software.

Trained staff on proper and efficient use of software, hardware, and audiovisual equipment.

Coordinated hardware, software, and support acquisition from commercial vendors.

Managed user profile configuration in Active Director on Windows network, Exchange server. Outlook user profiles, wireless network and VOIP configurations.

Provided after-hours phone assistance to all in-house, off-site, and traveling employees.

PC Support Specialist I, 2005-2007

Responded to user requests for hardware and software assistance.

Installed, upgraded, troubleshot, and repaired PCs, printers, and software applications.

Investigated and troubleshot network connectivity problems.

Performed daily backups and maintained a rotation system running VERITAS backup software.

Trained staff on proper and efficient use of software, hardware, and audiovisual equipment.

Helped coordinate hardware, software, and support auisitin form commercial vendors.

Time Warner Road Runner, 2003-2005

TEK Systems Associate Configuration Manager Engineer

Installed various operation systems onto PCs as well as hardware and software on various computers (SUN, PCs, etc.)

Assisted in the creation and design of the physical layout of cable modem test beds.

Made coaxial cables and Ethernet RJ45 cables (straight through, cross over, and roll over).

Made physical connections through VLANs, switches, and routers.

Mounted test servers in lab racks (SUN, Compaq, Cisco, etc.).

Troubleshot network connection and activity issues,

Served as a liaison between SUN and Compaq field technicians and lab engineers.

EDUCATION

Bachelor of Science in Computer Networking

Strayer University, 2004

Physics Major

James Madison University, 1999-2002

Certificate, Management Skills for an IT Environment

Learning Tree International, 2010

Certificate, Project Leadership: Building High-Performance Teams

Learning Tree International, 2016

Certificate, IT Service Management with System Center Service Manager

Global Knowledge, 2016

TECHNICAL SKILLS

TCP/IP / LAN/ WAN/ FTP/ SFTP/ HTTP(S) / SMTP / AD / DNS / SSL / VPN / LDAP / DHCP

SolarWinds\Orion - Network Performance Monitoring (NPM), NetFlow Traffic Analyzer (NTA), N Network Configuration Management (NCM)

Tenable Security Center - Vulnerability Scanning, Remediation

Retina Vulnerability Scanner – PCI DSS compliance

Idera SQL Compliance Manager – Sarbanes-Oxley (SOX) audits for MS SQL access

VMware virtual infrastructure - ESXi 3.5-6.0, multiple clusters, HA, DRS

VMware Virtual Desktop Infrastructure (VDI)

Workspot VDI for VMware

Veeam Backup&Recovery v9

Veeam Endpoint Backup 1.1.2.119

Veeam for Office 365

MS Data Protection Manager 2012 R2 SP2 - with Azure

Microsoft Office365 – On premise Exchange – Azure

MS System Center Operations Manager 2012 R2 (upgraded from 2012 SP1)

MS System Center Configuration Manager 2012R2 (SCCM)

MS Great Plains – Deltek – Accounting software applications servers and support

MS Domain Controllers, Active Directory, DNS (internal and external), DHCP, LDAP

MS Group Policies - Windows Firewall Policy, granular controls for departments, deployments

MS Web Application Proxy (WAP)

MS Routing and Remote Access Service (RRAS)

MSSQL Databases - 2005, 2008, 2012

Azure AD Connect (DirSync) – ADFS, SSO, integrating 0ffice365 accounts with Active Directory

Amazon Route53 DNS management

Storage – HPE 3PAR, NimbleStorage, Equallogic, NetApp, HP StoreOnce

Quest-Dell Spotlight and Foglight for Enterprise SQL Servers

Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016 Windows Server IIS, SMTP, SFTP, NLB Clusters

Windows XP/7/8/10

Powershell, SSH, Command Line, fundamental Linux

IBM Lotus Notes

Version One, FreshService - Change Management

LeanKit Kanban - Project Management

WSUS - Patch Management

SOX Auditing

SFTP – SolarWinds, WinSCP

SMTP - Clusters, Anonymous Relay

Administer PKI infrastructure, MS IIS, SSL certificates

Cisco ASA Firewalls - NAT, ACL, VPN, VIP, VLAN, AIP, IDP/IDPS

Cisco FireSIGHT – threat management, network monitoring

Cisco Meraki WLC, APs

Cisco Nexus 1000v Virtual Switch

Citrix NetScaler 1000v Load Balancer

Cisco ACE 4710 Load Balancer

Cisco UCS

Wireshark, TCPview, Traceroute, Multi-ping

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