oscar lopez - IT Support

Oscar E. Lopez

***** – ** Street SW, Calgary AB, T2Y-4T7 403-***-****

********@****.***

Resourceful, self-motivated and trained IT & CAD Technician with proven experience

I work well independently as well as in group settings where I am skilled at contributing to the team. I adept at providing computer support such as troubleshooting, installations, and maintenance. My previous help desk position made me skilled in providing customer and end-user help desk support and I able to remain calm in difficult situations. I also possess excellent communication and presentation skills, and strong organizational skills

Ability to implement and identify new approaches to enhance business development

Skilled in interpreting a variety of instructions to facilitate project implementations and support

Customer-focused with more than a year of success, Able to handle multiple tasks and solve practical issues.

Technical Skills:

Networking Components (DHCP, TCP/IP)

MS Office applications and MS Windows operating systems including Windows 7 and Office 2013

Engineering Applications; Adobe, MS Visio, AutoCAD 2012

Active Directory (Account password reset, creation and disabling)

Educational Qualification:

Network Technician SAIT Polytechnic 2013 – 2014

Fire Protection Designer Seneca College 2003 - 2005

Professional Experience:

IT. Support Technician SAIT Polytechnic - Calgary, AB 2015 - 2016

Performed AD updates as new employees and computers were added to their corresponded OU (MS Server 2008)

Maintained the safe and secure storage of equipment in the Deployment room

Monitored daily check on Plotter, projectors, printers and computer peripherals and troubleshoot problems (loaded media such as toners, paper, image units) removed paper jams

Delegated Load images, configured and prepared equipment for deployment

Addressed students with problems involving Windows 7 Enterprise, AutoCAD 2016 and mobile devices (WIFI setup, e-mail configuration)

Operated Desktop and configured PC’s & Laptops for employees and students

Executed Password reset for all office personnel and students (AD)

Monitored personnel computers problems over the phone or provide e-instructions

Catalogued inventory (PC's, laptops, multimedia) for the whole school of construction.

Monitored CAD Lab and classrooms for students and instructors to perform their corresponded activities

Addressed staff personal with multimedia equipment, and monitored setup for special events

Executed Ethernet connectivity

Computer Technician Global Edge System, Calgary, AB 2014 - 2015

Addressed customer assistance using Active Directory and remote access tools, (password resets, user account creation, OU Updates) and other Office applications

Executed the installation, configuration and ongoing usability of desktop, laptops, peripheral equipment and software within established standards and guidelines

Catalogued all password and all sensitive data.

Oversaw and maintained computers inventory and accessories

Assisted the System Administrator as needed

Executed hardware/Software troubleshoot for desktop and laptop computers, print devices, multi-media presentation systems

Responded to requests for technical assistance in person, via phone, and remotely (Team-viewer, N-Able) for the following technologies: Windows based endpoints (Laptops, Desktops), Tablets & Smartphones (IOS & Android), and Microsoft Office.

Arranged the shipment of computer assets and peripherals

Addressed Windows Server 2003/2008/2012, XP and Windows 7 Operating systems setup

Prepared Laptops/Desktop equipment for customers

Other Jobs:

Viking Fire Protection; Fire Protection Designer, Calgary, AB 2011 to 2012

IMV Projects; Jr. CAD Support, Calgary, AB 2012 To 2013

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