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Customer Care Specialist

Matthews, NC
March 08, 2018

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Christopher R Lacy

**** ****** **** **** ********,NC 28105 910-***-****

U.S Citizen

Registered for Selective Service


Searching for a responsible and challenging position that will give me an opportunity to enhance my knowledge and obtain experience within the field of Information Technology Computer Systems. Eager and willing to learn new concepts in order to broaden my knowledge base and become a valuable asset to my employer.


Windows, Linux OS, MySQL DBMS, Relational Data models, Experience using C++, Java Languages, and IBM mainframe. Minimal knowledge of circuit boards, processors, electronic equipment, and applications and programming. Using computers and computer systems to program, write software, set up functions, enter data, or process information.


North Carolina Agricultural & Technical State University Graduated: December 9th 2017

Greensboro, North Carolina

Bachelor of Science in Electronic Technology (Computer System Technology)


ECT 201 - Intro to Computer Programming

This course was an introduction to computer programming using the 'C' language, organized program development, an introduction to the UNIX operating system and a brief introduction to the C++ programming language.

ITT 240 - Applied JAVA Programming

This course provided a comprehensive overview of the Java programming language using an object-oriented approach, and the software development life cycle. The course emphasized problem solving and good practices for program construction, documentation, testing, and debugging.

ITT 325 - Intro to Computer Database Management

This course focused exclusively on the design and the system issues related to distributed database systems. The usage of different design strategies for distributed database, query processing techniques and algorithms as well as transaction management and concurrency control concepts used in such systems are covered in this course

-Project: (ITT 325) created a Social Media site for Alumni as final group project. Responsibilities included obtaining and managing Virtual Machine while also using SQL code to create social media profiles

ITT 340 - Intro Mainframe Operations

This course is an introduction to mainframe operations including concepts and functions of the Multiple Virtual Storage (MVS) operating system. Topics include virtual storage. Job Control Language (JCL), data management, data set organization, compilers, and linkage editor.

ITT 420 - Introduction to Unix/Linux

The course covered network management utilizing various UNIX products, such as Linux and Solaris operating systems. Topics included networking operating system (NOS) setup, network resource management, user and group management, and the security model.

ITT 430 - Linux Systems Administration

This course presented the essential knowledge and skills needed to install, manage, and maintain a Linux Operating System. Installation of the system, add users, configure devices, and maintain system security were all implemented

Independent study Project: Used the Java programming language to control USB rocket Launcher. Connected imports to communicate with the device. Created a GUI to control the Launcher and allow it to move up down left, right and fire.


Windstream Communication Charlotte, NC

Customer Care specialist Oct 2017-present40hr/weekly

Handles inbound calls from Windstream customers in a call center environment.

The inbound calls are driven by a variety of different customer needs.

Primarily responsible for resolving billing issues and questions, as well as product/service concerns

Big Lots (Retail Company) Greensboro, NC

Sales Associate- April 2016- July2017 20hrs/Weekly

Compute sales prices, total purchases, and receive and process cash or credit payment.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


-Member of NAACP student chapter, Men on The Move, Student Cluster Leadership Council.

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