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Software Developer Technical Support

Hialeah, FL
March 08, 2018

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Raul Alberto Pérez

**** ** ***** *****

Hialeah FL 33015



Quick learner, professional software engineer, looking to secure a permanent position with a company that values good employees. Strong programming and problem solving skills with 20+ years of experience in the software industry. Very strong database programming and modeling skills. Able to work with all versions of .NET framework and Microsoft SQL Server. Professional Experience

CELISTICS, Miami, Florida

Software Technical Support Specialist / Software developer Dec 2012 – Jan 2018

Technical support for all international logistic software suite (Silver Bullet, Paper Save, Knowledge Sync, SAT).

Completely designed and implemented back end database layer for web applications:

Elive Connection:

Elive Tracking:

Created and Modified multiple reports based on Operational Data (Crystal reports, SSRS, Excel), based on always changing requirements.

Implemented interfaces between Silver Bullet, operational and financial applications.

Created SSIS ETLs to import Excel/CSV tables into Silver Bullet database.

Created operational data store (ODS) integrating all logistics modules and user’s tables

Created and maintained multiple automatic alerts.

Full stack development:

o Etracking:

o Developed Unlockcodes.

o Developed Operational forecast application.

o Developed Intranet Functionalities.


Software developer

Dec 2011 – Dec 2012

Designed and implemented an ASP.Net logistics portal.

Developed multiples complex queries and transact SQL routines.

Developed database backend solutions and data layer. INNOVATIVE CYBER SOLUTIONS, Miami, Florida

Technical Support - Unix/Linux (Bash Scripting)

JAN 2010 – Dec 2011

Configuration of test and staging Linux Servers.

Developed Bash shell programming

o Automatic Backup MySQL client’s databases.

o Automatic Backup client’s folders on remote ftp server. o Automatic updates to maintain Development and UAT environments updated. DIRECTED NETWORKS Miami, Florida

Software Developer

SEP 2007 – JAN 2010

Programming and design of a website for the United States Conference of Catholic Bishops (USCCB) to maintain the follow up of the clients resettled to all dioceses associated to the refugee service program.

Programming several windows applications for the Church World Services (Miami Office)

o Parolee Orientation Program (POP)

o Matching Grant program

o Cuban Haitian Intake


Software Developer

MAY 2004 – MAR 2006

Developed client-server application (Gaspro 1.0) in Borland Delphi 7.0 to collect all sensible information related to the production process and stored it into a SQL Server database.

Created a ASP.Net web application to show Dashboards and reports associated to the data collected by (Gaspro 1.0).

RADIOCUBA, Camaguey, Cuba

Software system analyst

SEPT 2002 - DEC 2004

Responsible to support the software, and hardware activity of my division.

Developed regional intranet.

ETECSA, Camaguey, Cuba

Software system analyst

NOV 1999 – JAN 2002

Responsible of territorial billing, executing a complex FoxPro application.

Developed Telephone Directory Web search application incorporated to the local intranet site.

Developed Microsoft Access based desktop applications to support the accountant Department.

SIFER, Camaguey, Cuba

Software system analyst

SEPT 1997 – NOV 1999

Developed and implemented as member of programmers’ team a national train ticketing system.

Technical Skills

Programming languages: C#, ASP, ASP.NET, Delphi, SQL Server, Visual Basic. Web Development: IIS, Visual Web Developer, CSS, Dream Weaver, Flash, Java Script, XML.

Data Bases: Relational database design according to normalization theory, Microsoft Access

(Access Basic), ADO, Microsoft SQL Server (Transact SQL, diagrams, views, stored procedures).


BS, July, 1997, Systems Engineering, University of Havana, School of Engineering,

(ISPJAE), Havana, Cuba.

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