JENNIFER GOSSELIN

** ******* ****, **********, ** 03825 978-***-**** ac4qua@r.postjobfree.com

OJECTIVE

Seeking a rewarding career with the opportunity for growth within the organization. Utilizing over 10 years’ experience in a call center environment, fraud research, dispatch, accounting, and marketplace order entry.

COMPUTER SKILLS

Experience in Microsoft Office, Microsoft Dynamic GP, BV Ecommerce, AliveChat, and TrustEv.

EXPERIENCE

2015-2017

Fraud Specialist, GourmetGiftBaskets.com

Solely responsible for monitoring and researching fraudulent orders.

Supervises fraudulent behavior using Authorize.net and TrustEv solution by Transunion.

Validates recipient addresses utilizing 411.com and Spokeo.com.

Processes chargebacks received by American Express and World Pay.

Saved over $16,000 in chargebacks in 2016 by regulating fraudulent purchases.

2015-2017

Senior Customer Service Representative, GourmetGiftBaskets.com

Handles escalade customer concerns and troubleshoots solutions.

Manages 3-4 staff members in the Director of Customer Services absence.

Trains new associates and writes SOP for the team to follow.

Takes advantage of upselling opportunities during peak holiday season.

2014

Finance Associate, GourmetGiftBaskets.com

Bank reconciliation.

Processed check and bank deposits, debits, and credits.

Submitted journal entries.

Entered payroll into GP and maintained AR reports.

2012-2014

Customer Service Representative, GourmetGiftBaskets.com

Managed 835 orders in 2016, contributing to over $63,000.

Processed orders, manages coupons, and reviews reporting in BV Ecommerce.

Assisted customers with order adjustments, delivery issues, refunds, and promotions.

Maintained customer service email group, live chat via AliveChat solution, and US Mail orders via Dazzle/Endicia.

2014

Pharmacy Technician, GourmetGiftBaskets.com

Certified with the State of Massachusetts Board of Pharmacy Technicians.

Entering prescription into system via RXConnect.

Conduct various tasks including: verify insurance, process prior authorization, filling prescription, monitor and restock inventory.

EDUCATION

2008

Associates Degree in Health & Science, Kaplan University, FL