Seeking a rewarding career with the opportunity for growth within the organization. Utilizing over 10 years’ experience in a call center environment, fraud research, dispatch, accounting, and marketplace order entry.
Experience in Microsoft Office, Microsoft Dynamic GP, BV Ecommerce, AliveChat, and TrustEv.
Fraud Specialist, GourmetGiftBaskets.com
Solely responsible for monitoring and researching fraudulent orders.
Supervises fraudulent behavior using Authorize.net and TrustEv solution by Transunion.
Validates recipient addresses utilizing 411.com and Spokeo.com.
Processes chargebacks received by American Express and World Pay.
Saved over $16,000 in chargebacks in 2016 by regulating fraudulent purchases.
Senior Customer Service Representative, GourmetGiftBaskets.com
Handles escalade customer concerns and troubleshoots solutions.
Manages 3-4 staff members in the Director of Customer Services absence.
Trains new associates and writes SOP for the team to follow.
Takes advantage of upselling opportunities during peak holiday season.
Finance Associate, GourmetGiftBaskets.com
Processed check and bank deposits, debits, and credits.
Submitted journal entries.
Entered payroll into GP and maintained AR reports.
Customer Service Representative, GourmetGiftBaskets.com
Managed 835 orders in 2016, contributing to over $63,000.
Processed orders, manages coupons, and reviews reporting in BV Ecommerce.
Assisted customers with order adjustments, delivery issues, refunds, and promotions.
Maintained customer service email group, live chat via AliveChat solution, and US Mail orders via Dazzle/Endicia.
Pharmacy Technician, GourmetGiftBaskets.com
Certified with the State of Massachusetts Board of Pharmacy Technicians.
Entering prescription into system via RXConnect.
Conduct various tasks including: verify insurance, process prior authorization, filling prescription, monitor and restock inventory.
Associates Degree in Health & Science, Kaplan University, FL