Active Directory Technical Support

KYLE J. POTAK

*** **** **** **. ********, SC ****1

Home: 571-***-**** - *******@*****.***

EDUCATION

May 2019 Bachelor of Science: Computer Information Systems University of South Carolina - Columbia, SC

Minor Business Information Management

Coursework in; Operating Systems, Networks, Algorithms and Programming Languages, Information Technology and Computer Applications

SKILLS

IT Fundamentals Certified Active Directory Exchange Management Outlook 2013

Service-Now and BMC Service desk Express

Microsoft SQL Server Management Studio Microsoft Dynamics CRM

Remote Desktop PeopleSoft Excel

Java, COBOL

WORK HISTORY

Jul 2016 – Aug 2017 IT internship

Sunrise Senior Living – Mclean, VA

Operated the help desk which included the use of active directory, exchange manager, PeopleSoft, and Service-Now to assist my 7 team members as well as aiding in the creation/modification of employee accounts

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work

Managed call flow and responded to technical support needs of customers Provided base level IT support to non-technical personnel within the business

Resolved customer issues in a clear, courteous and straightforward manner

Jan 2014 – Jan 2016 Line Cook/Busser

Lost Rhino Brewing Co – Ashburn, VA

Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation

Familiar with restaurant kitchens

Provided support for bartenders including changing kegs and serving drinks and food

Extensive interaction with customers

Contact this candidate