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Manager Technical Support

Location:
Cumming, Georgia, United States
Posted:
March 08, 2018

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Resume:

ARCHANA RAO

linkedin.com/in/archana-rao C: 678-***-**** ac4qts@r.postjobfree.com

Application Development Manager

A hands on manager with 17+ years of progressive IT career with 7+ years of managerial experience. Collaborated on requirements, architecture, design and development across multiple teams in IT, including clients, Sr. Leadership, enterprise architects, project teams, infrastructure, Testing and production support. Prove track record of Systems and technology delivery with strong thought leadership. Delivered several projects simultaneously that span across the major initiatives within the enterprise. Extensive experience in building high performance teams including architects, developers, testers and system intergration teams that has successfully delivered scalable software Design, products, platforms, frameworks and automations. Recognized for innovation in process and technology. A seasoned leader dedicated to inspire, mentor and grow talent and potential among team members in a fast paced environment. Extensive experience in SDLC using SAFe Agile & Waterfall. Serves as a trusted advisor for executives while aligning matrix teams to balance cost, quality, and process improvement.

I am a very passionate, methodical, highly motivated, ability to lead, proactive, entusiastic, collaborative, negotiating indiviual who is waiting for a challenging oppurtunity.

Areas of Expertise

Life Cycle Management Business Alignment Problem-Solving Leadership Experience

scrum methodology Business Development Forecasting Technical Support

Software IMPLEMentation Business Case Analysis Hiring Systems Design

IT Operations Product management Strategy Planning Client Engagement

Decision-Making Communication Skills Technical Direction project management

enterprise software analytical skills finance management experience

Customer Experience Technical Analysis Technical Requirements Enterprise solutions

technical design requirement analysis recruiting technical project management

Technical Skills

Java/J2EE/C++ JavaScript REST Oracle AWS

HTML/HTML5 JSON Python SOAP MySQL

J2EE EJB Servlets Struts JUnit

UNIX LINUX Windows Android SPLUNK

Xamarin Apache JBOSS Swing Database

Git Selenium MongoDB Puppet Jenkins

VersionOne JIRA MicroServices SOA Elastic Search

Security CI/CD XML Web Services Web Applications

Spring Hibernate Design patterns Docker Kubernetes

Rdbms MS SQL Server Virtual Machines Sql Server Emerging Technologies

Certifications

Scaled Agile Product Owner Scaled Agile Scrum Practitioner

Scaled Agile Scrum Master ITIL Foundation Certified in IT Service Management

Professional Overview

Ericsson TV (2011 – Sep 2017)

Software Development Manager

Led several multimillion-dollar IPTV project deployments worldwide, overseeing cross-functional global Scrum teams in fast-paced environments. Headed scrum teams comprised of development leads, solution architects, analytical resources and product owners responsible for delivering key projects companywide that solved SDLC, delivery, operational issues and had tremendous impact on success of the company.

Partnered with ATT to implement project Transcoding as Service using SAFe agile methodology for the DirecTV NOW product; Served as a Technical Manager and guided a scrum team to implement CI/CD practices using the DevOps Model. My team’s contribution won a $7M contract extension with AT&T as a result.

Led the design, development and implementation of a key strategic Smart City connected Air prototype project for Ericsson using Lean Agile Principles.

Headed a $5 million IPTV product customization and deployment; translated complex business goals into key themes to customize application design and prioritize, budget, and collaborate on end-to-end solution delivery. I was the program lead for this 5 year initiative where I served as liaison between the Rogers, and Ericsson Product & Services team. There were two lines of products that I was responsible for delivering. As part of this project I managed 60 third party providers & suppliers to strategize complex, high-end designs, customize solutions, and author Metadata mapping documents, specifications and use cases to deliver the product successfully for the client.

As a Development Manager, I was responsible for providing strategic and technical direction, architectural design decisions, and tool recommendations. I established best practices across the team with peer reviews, and Test Driven Development(TDD) allowing us to catch bugs early during the development phase which increased productivity by 15%.

Presented the VP of Technology with a proposal for standardizing the defect management process, client engagement and management, and end-to-end process design; won approval for rollout division-wide which decreased defects by 50% and increased customer satisfaction by 40%.

Built business relationships and strategic partnerships with vendors and other business entities to address customer demands/requirements and ensure deadlines.

I was the major driving force in the creation of culture of shared learning by building Communities of Practice (CoP) resulting in increased cross-organizational collaboration and cross-functional active learning community.

As a Development Manager I led and delivered the IT Infrastructure and Enterprise Architectural Roadmap and strategy to deliver break-through technology innovations that drive metrics and improve P&L performance.

Partnered with executive leadership team to adapt agile/scrum framework and DevOps strategy within Ericsson’s BNES GPSO organization.

Experience creating and making presentations using PowerPoint to external customers

Served as a sounding board to leadership in conducting team performance evaluations.

Aligned the product & operational needs to customer requirements by partnering with internal stakeholders to ensure a holistic view of the dynamics/rhythm and unique needs of the client’s the organization.

Designed customized technology solutions that embedded emerging trends, core processes, and best practices to ensure the CMS provided the framework for tracking the content from ingestion to distribution.

Played a pivotal role in Pre Sales, planning, budgeting, work schedules, capacity Planning, training, motivating and project scope.

Ericsson TV (Jun 2007 – May 2011)

Senior Software Developer/Development Lead – Time-Shifted TV (TSTV)

Designed a NextGen platform with a comprehensive set of features and capabilities that equipped content providers, network operators, and their affiliates with a scalable end-to-end solution for the point-to-multipoint delivery of any file-based content, non-linear digital HD and SD programs, VOD programs, advertising, music, and games.

Differentiated the solution by brainstorming with internal teams to infuse a customer-centric view into gathering requirements and architecting innovative features that resulted in a high quality product.

Mitigated risks and drove complex technical issues to closure; served as the primary technical contact for client-facing pre- and post-implementation support.

Brought best-in-class test automation strategies; developed use cases and created data maps to ensure clean code and compliance with quality assurance (QA) standards.

Authored business requirements documents (BRD) and functioned as a principal contact for high-level and low-level application architecture design and technical support.

Collaborated with Solution Architect to envision and craft a low-level solution design and developed custom templates, adaptors, and plug-ins to integrate with Tata Sky business processes.

Managed a matrix team of developers and testers; collaborated with functional leaders to steward financial compliance, risk management, and capacity planning.

Elekta Instruments (Mar 2004 – May 2007)

Senior Software Engineer

Delivered the architectural expertise and design insight for implementing a highly competitive product rollout including SCARF (Segmentation, Contouring, Registration Fusion), PIB (Patient Image Block) Express, DICOM interface package, MDT Compare, and Irix to Linux port.

Influenced the success of the project through in-depth requirements gathering and a never-ending desire to self-develop and bring unique ways to enhance the client experience.

Early Career Notes:

Programmer/Analyst, Bellsouth (2000 – 2004)

Education & Credentials

Master of Computer Applications (MCA), Software Engineering – Bangalore University

BS, Computer Science, Mathematics, & Physics – Bangalore University



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