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Manager Customer Service

Hamilton, ON, Canada
March 08, 2018

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Robert Huckins 905-***-****

Experienced and accomplished Manufacturing Manager with proven abilities in strategic planning, overseeing projects, and improving efficiency of operations; team building and establishing obtainable project benchmarks to determine effective processes.

Summary of Qualifications

Responsible for planning, developing and sourcing of materials in a timely and cost effective way while maintaining appropriate quality standards, specifications and meeting production needs

Demonstrates strong leadership and multi-tasking abilities, able to effectively manage large groups and work well within any management structure to effect positive change and improve workflow processes

Skilled in developing strategic plans, leadership and process re-engineering, utilizing tooling and manufacturing hands-on experience

Proven track record of exceeding production, quality, safety and financial goals

Equipped with outstanding interpersonal and customer service skills, effective in motivating employees to comply with all company policies and safety regulations, as well as in cultivating key customer relationships and resolving client complaints.

Professional Experience

Chairtex Inc., Mississauga, ON Jan 2017 – Dec 2017

Operations Manager

Direct operations; handle processes, procedures, schedules, human resources, health and safety

Direct tool room and robot technicians for day to day operations and engineering, system improvements

Hire and mentor production staff, including corrective actions and dismissals

Supervise production and scheduling for 9 departments.

McRae Imaging, Mississauga, ON Jan 2014 – Jan 2017

Plant Manager

Plan, organize, direct and run optimum day-to-day operations within tight timelines

Directly involved with all design meetings and engineering decisions, estimate costing for outsourced materials, directly purchase and establish timelines for all inbound resources

Recruiting, interviewing and mentoring a team, including corrective actions and dismissals

Estimate production timelines for various operations to achieve and exceed customer’s expectations

Ensuring all health and safety procedures are adhered to.

Whitman Manufacturing, Milton, ON 2010-Nov 2013

Vice-President Operations

Oversee all aspects of operations; handle processes, procedures, health and safety, human resources and financial performance

Manage up to 60 employees within seven departments

Supervise production, scheduling and training activities

Cont’d on pg 2…

Robert Huckins 905-***-****


Achieved 100% on time delivery performance without incurring overtime costs

Initiate constant improvement of manufacturing processes utilizing 5S and Lean Manufacturing initiatives

Purchasing of materials to meet production schedules utilizing just-in-time inventory management while significantly reducing material costing

Sourcing new skill sets and hiring of all employees

Provide the necessary coaching, training, support, and appropriate evaluation for performance improvement

Whitman Manufacturing/Molding & Millwork, Milton, ON 2009-2010

Independent Consultant (Advanced to VP Operations – see above)

Analyzed operating systems within the organization and presented reports identifying areas of concern and compromise

Advanced and dynamic foresight presented in practical and obtainable solutions

Clampco Products Inc., Brantford, ON 2007-2009

Operations Manager/Vice President

Reported directly to Vice-President of parent company, Ohio, USA

Established operating systems for new company start-up utilizing 5S initiatives

Manages the daily operations of manufacturing, scheduling, purchasing and shipping (…cont’d)

Established quality control systems

Mentored and empowered a team

Completed transition of closing the Canadian division and trained employees in Ohio in standard operations

Tinnerman Palnut Engineering Products, Hamilton, ON 1998-2006

Certified Tool & Die Maker

Built and developed new tools to specifications

Troubleshot & re-engineered problem dies

Made original changes to presses and tools for SMED (single minute die exchange) utilizing 5S and Lean Manufacturing initiatives

W. C. Woods Company, Guelph, ON 1987-1998

Licensed Tool & Die Maker

Completed prototype work and extensive die repair

Specialized projects and engineering changes

Troubleshot and repaired automated machinery under significant time restrictions.

Operated and programmed CNC mill


Sandler Management Solutions, Milton, ON 2011 – 2013

Business Management

Fanshaw College, St. Thomas, ON 1987 – 1990

Completed 3 Year Apprenticeship in Tool & Die

North Park Collegiate, Brantford, ON 1982 – 1986

Majored in machine shop, blueprint reading, drafting and auto-mechanics

Robert Huckins 905-***-****

Volunteer Experience

Special Olympics Ontario 2013

Head Baseball Coach, Carlisle Baseball Association Summer 2009

Assistant Coach, Carlisle Baseball Association Summer 2008

Prison Ministry at Maplehurst Maximum Security Complex, Milton, ON 2001- 2007

Received the 2006 Community Service Award from the Ontario Ministry of Correctional Services

Opportunity to utilize leadership and teaching skills, meet deadlines, enhance interpersonal and public speaking skills

World Vision Trip, Rwanda & Kenya, Africa 1999

Accompanied World Vision’s Board of Directors to oversee operations in Rwanda and Kenya and to approve budget.

References Available Upon Request

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