Jennifer Torrecampo

+1-908-***-**** ● *** April Valley Drive, Hillsborough, New Jersey 08844

ac4qfx@r.postjobfree.com ● linkedin: jennytorrecampo

Software Quality Assurance Testing Manager

Seasoned Software Test Engineer and Manager * Test Strategy and Methodology * Automated Testing Framework Design and Development * Project Management * Business Analysis * Development * Training * Support

More than 10 years of working experience as an IT professional with significant years in the QA domain. Performed roles on Project Management, Development, Training, Business Analysis and Support. QA Lead/Manager for 8 years.

Supported software development following Waterfall, RUP, and Agile Scrum processes where company is using a CMMI and TL9000 methods and standards.

Proficient in client/server applications on different operating systems under a LAN/WAN and cloud environments.

Handled testing of web, client-based and mobile applications on different applications in public sector, telecommunication, finance, warehousing, shipping, trading and e-commerce industries.

Deployed to Manila Philippines, Sydney Australia, Bangkok Thailand, KL Malaysia, and NC and MA, USA.

Technical Proficiencies

TOOLS/SOFTWARE: HP Application Lifecycle Management (ALM) and Quick Test Professional (QTP), AutomatedQA TestComplete, JMeter, Python, PHP, RobotFramework, JIRA, Sharepoint, TestLink, Rally, Jenkins, SVN, Perforce, StarTeam, OnTime 2005, Caliber RM, Together Architect, WebLoads

HARDWARE/OPERATING SYSTEMS: Unisys, HP, IBM, Sun and Dell PCs and Servers; DOS/Windows 3.1x, 95/98/7, NT 4.0, XP Professional, Vista 2K-2K8; Sun Unix and Solaris OS 5.6/7.0; CentOS 5.5/6.4/6.7, VMware™ ESXi 5.0/5.1/5.5/6.0.

DATABASES: Oracle 9i/10G, Sybase 11.x, MS SQL 2K-2K8, Access 2003, Informix, MySQL 5.1, Cassandra, PostgreSQL 8.4.5.

Professional Experience

uTest March 2017 – Present

Freelance CrowdSource Tester

Major Accomplishments:

1.Logged highly valuable defects for online payment and security apps.

2.Verify bugs for e-commerce apps running different Android devices.

3.Monitoring crashes on application freeze for Game application.

Tools/Environment: uTest Platform, Android and iOS devices, Charles Proxy, Screencastomatic

SeaChange International December 2012 – March 2017

Engineering Manager (Software Quality Assurance)

Major Accomplishments:

1.Managed a group of 12 local and 3 US based SQA engineers remotely on testing the delivery of SeaChange’s advertising products.

2.Established a test automation strategy plan and managed the automation project to complete the framework and smoke test suites.

3.Represented the Manila team for acquiring TL9000 recertification to internal/external auditors for development projects.

4.On-time test completion of every product development release/patches with 90+ passing rate with 0 critical bug, 90% of the time.

5.Sent QA testing team to attend automation training, oversees deployment for in-depth exposure to products and processes of SMEs, and done monthly 1:1 coaching with each direct reports for continuous skills training and career development.

6.Managed and acted as the Scrum Master for the Automation Project and several QA and sustaining projects using Rally and JIRA.

Tools/Environment: TestLink, QTP, JMeter, Sharepoint, JIRA, RobotFramework, Selenium, Python, PHP, Jenkins, Perforce, VMware, Rally

Sun Life Financials April 2012 – November 2012

QA Process Manager

Major Accomplishments:

1.Launched a quantifiable process compliance matrix for an objective and faster measurement of the adherence of the project teams (from requirements, solutions design, development and testing) to the established process.

2.Rallied the QA Process team in completing the huge QA audit backlog for High priority projects for all Asia projects.

3.Inculcate the software development process to the developers, quality assurance/testing engineers, and project managers to reduce the non-compliance.

4.Presented the process compliance results, findings and recommendations for closure to major stakeholders of the company.

5.Established process flow and customized trainings on HP ALM for Requirements, Test and Defect Management to the entire development team.

Tools/Environment: HP ALM, Lotus Notes, QTP

Black Marlin Data Corp April 2007 – March 2012

QA Manager

Major Accomplishments:

1.Pioneered a test strategy plan and methodology to better managed the company’s testing and release practices.

2.Delivered a comprehensive testing plan and radically reduced the showstopper bugs for all system assigned to the public sector development team.

3.Established test automation from tools evaluation, hiring consultants, transition manual QA testers to automation, and leading team to complete the automation framework using TestComplete and QTP.

4.Implemented and managed a global workflow for defect resolution and project management using JIRA.

5.Voted Employee of the Month on the 1st month as an employee in the North Carolina office.

6.Promoted to the QA Manager position and built a self-managing team.

Tools/Environment: PL*SQL Plus, Oracle9i/10g, MS SQL 2005, OnTime 2005, TestComplete, JIRA, TestLink, Bugzilla, QTP, JMeter, RIM BB Simulator, Sharepoint, TOAD, SQL Navigator, SQL Query Analyzer, Hudson, SVN, VPN, Access 2003 and Remote Desktop.

Clarity International Pty. Ltd. November 2000 – April 2007

Technical Specialist

Major Accomplishments:

1.Introduced standards and formats for the development of test strategy plan to better managed the company’s testing practices.

2.Built standards and formats for the development of training strategy plan and actual course materials for a more seamless adaptation of the target clients to the new business model and solution.

3.Reduced the time to rollout by bridging the gap between local clients and foreign business analyst and solution architects.

4.Enabled the small team in Manila to handle large complex system from planning to post implementation by serving as an OSS SME

5.Team delivered as per client contract and service level agreements within budget by reutilizing select QA test engineers to develop a security/authentication feature request and perform bug fixing in Sydney.

6.Spearheaded the User Acceptance Testing and Product Meets Process / Train the Trainors training for 3 major projects for the Philippines leading telecommunications company.

7.Seamless delivery of the requirements specifications, solutions design specifications and data models for external and interface programs to augment the shortfall on business analyst and solutions architect role.

8.Run point on technical product demo and walkthrough during project kick-off for the leading telecommunications company in Malaysia and Thailand.

9.Promoted to lead positions in QA, Training and Solutions Design and served as the acting Project Manager whenever Project Director is off-site.

Tools/Environment: PL*SQL Plus, Oracle 8.x/9i/10G, Oracle Developer, JAVA, Sharepoint, Caliber RM, Together, StarTeam, Mercury Test Director, Alarm Simulator, Support Management System, TOAD 8.0, Embarcadero, Solaris 7.0 and VPN

Education

BS. MATHEMATICS major in Computer Science

University of Santo Tomas, Philippines

Related Trainings

Introduction to CMMI, Quick Test Professional, Implementing a DB Design on MS-SQL Server, Systems Administration for MS-SQL Server, Microsoft Visual Basic, PL/SQL, Forms Designer, Oracle Reports, Windows NT Server and Microsoft Exchange Server. Partnering Through Assertive Communication, Leadership and Management Development Program, Performance Coaching Skills Workshop.

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