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Customer Service Machine Operator

Location:
Forest Park, GA
Posted:
March 07, 2018

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Resume:

Makesha Williamson

**** **** **

Forrest Park, GA 30297

Cell: 980-***-****

ac4qaz@r.postjobfree.com

Objective: To obtain a rewarding and challenging position within a company that offers growth and opportunities for professional advancement.

Employment History:

Lash Group/Amerisource Bergen Charlotte, NC 11/2010 – Present

Parient Access Specialist/Benefit Investigation Specialist/Reimbursement Counselor

-Working with public and private payers conducting patient-specific benefit investigations, Developing and maintaining close interface with all components of the benefit process, Researching prior authorization process, Ensuring information is obtained, documented in detail, tracked and available for access & quality review, Assisting in locating coverage options for uninsured and underinsured patients, Performing customer service outreach, Providing billing and coding support, Complying with all appropriate policies, safety rules and regulations.

BOA/Delaware North Charlotte, NC 08/2014 – 08/2016

Market Cashier/Attendant

Processed transactions quickly and efficiently – Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues. Provided customers with outstanding service and assisted them in solving their queries and doubts. Created a friendly/positive impression at the checkout. Verified cash register balances. Maintained registers and all books related to cash transactions and kept them up to date. Monitored all the cash reserves and ensured adequate cash reserves in all stations, Adhered to security procedures.

Convergys Charlotte, NC 04/2014 - 09/2014

Inbound Sales Associate

- Processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Home Instead Salisbury, NC 01/2013 - 10/2013

CNA

- Total patient care including bathing, feeding, personal and hygiene, parenal care, ambulation, range of motion exercises, moving and positioning, transferring and transporting, monitoring vital signs.

Debbie Staffing Mooresville, NC 01/2012 - 12/2012

Food Service/Machine Operator

- Serves prepared meals, maintaining proper portion control. Cleans and sanitizes work area and equipment in order to maintain kitchen and food service areas according to standard.

-Maintain stocked items by verifying inventory; placing orders when order points are reached. Disburses items for verifying requisitions. Maintains stored items by cleaning and sharpening when needed. Replaces items by packing items and returning to supplier. Maintaining safe work environment by following standards and procedures; complying with legal regulations.

Lash Group/Amerisource Bergen Charlotte, NC 11/2010 – 11/2011

Benefit Investigation Specialist/Reimbursement Counselor

-Working with public and private payers conducting patient-specific benefit investigations, Developing and maintaining close interface with all components of the benefit process, Researching prior authorization process, Ensuring information is obtained, documented in detail, tracked and available for access & quality review, Assisting in locating coverage options for uninsured and underinsured patients, Performing customer service outreach, Providing billing and coding support, Complying with all appropriate policies, safety rules and regulations.

Presbyterian Hospital Charlotte, NC 7/2007- 7/2008

Registration Clerk/CNA

- Patient Placement to proper units for ER PT's, Surgical, Direct Admits, and Hospital transfers, Consulting with Nursing staff for patient needs and proper placement, Census of hospital patients. / Total patient care including bathing, feeding, personal and hygiene, parenal care, ambulation, range of motion exercises, moving and positioning, transferring and transporting, monitoring vital signs.

Brookdale Hospital Brooklyn, NY 3/2006 - 7/2007

Admitting Clerk

- Admissions & Discharges for Emergency room, Labor & Delivery, Hemodialysis, Trauma Pt's, and Pre-Admission Testing Registration. Bed-Control and Bed Assigning, Pre-Certification and Verification and Authorization of Insurances. Daily Census, Chart Maintenance.

Menorah Home and Hospital Brooklyn, NY 8/2003 – 8/2005

Unit Clerk

- Filing, Faxing orders and narcotics, a multi-line telephone system, Maintain patients weights, Posting memos, Chart maintenance and Debriding, Replacement of policies and procedures, New Admissions and Re-Admissions, Patient hospital transfers, Room changes, HMO copies for admissions Dept., Discharges to Community.

Menorah Home and Hospital Brooklyn, NY 8/2002 – 8/2003

CNA

- Total patient care including bathing, feeding, personal and hygiene, parenal care, ambulation, range of motion exercises, moving and positioning, transferring and transporting, monitoring vital signs.

Education:

CPCC College

Currently Enrolled

Empire Beauty School

Cosmetology 08/2008 - 08/2009

Graduated: August 2009

Medgar Evers College Degree: Biology/Nursing

Degree Obtained June 2007

Kingsborough Community College

Degree: Computer Information Systems

Degree June 2003

Skills:

Microsoft Windows Editions 95-XP, Microsoft works, word perfect, internet research, Type 40-45 WPM, Louts 1-2-3, Customer service skills, Communication and Organization skills. CNA experience in healthcare, CPR certified.

References:

Furnished upon request.



Contact this candidate