Customer Service Manager

Taryn B. Daughtry

*******@*******.***

910-***-****

Skills

•Citrix, SCCM, DameWare, Lync, VPN, ECC, MaxMC, Facets, NASCO, Anthem Mainframes

•VMware, Putty, UNIX, Linux (GNOME, KDE, CentOS), SQL, CLI, DataONTAP, Windows Server

•Virtualization, Data Storage, Cabling, Rack & Stack, CRM

•Excel, Windows XP, 7, 8, 8.1, 10 (Active Directory, DFS, Group Policies, etc.)

•Google Drive, Microsoft Office 2010, Adobe Photoshop, Illustrator, ACI, Pro-Business-Tools

•ServiceNow(SNOW), Office support, Customer Service, Software & Hardware Support, Active Directory Account Support, Network Application Troubleshooting

Experience

12/2017 – 02/2018 IBM RTP, NC – Temporary Contract Position

ATS (Advanced Tech Support) Work From Home

Create, work, and update tickets through ServiceNow, remote desktop sessions to troubleshoot software

& hardware issues, push software through SCCM, mapping network drives, reset & unlock passwords and PIN, RSA Secure ID Token & Emergency Token, Customer Service

07/2017 – 10/2017 HCL America, Inc. Cary, NC – Temporary Contract Position

Senior Desk Analyst

Create, work, and update tickets through ServiceNow, remote desktop sessions to troubleshoot software

& hardware issues, push software through SCCM, mapping network drives, reset & unlock passwords and PIN, RSA Secure ID Token & Emergency Token, Customer Service

05/2016 – 06/2016 Net App, Inc. Morrisville, NC - Internship

Engineering Support

Create, work, and update tickets through ServiceNow, solving technical issues over the phone, chat, and email. Rack & Stack, Baffling, Cabling, ELMS database updates, team wiki page updates.

11/2012 – 07/2013 Skyline Personnel Raleigh, NC

Recruitment Manager

Recruit Interview Job Coach and Market Candidates, Database and Federal Documentation Management, Security Screenings, 300+ person Payroll

10/2012 – 11/2012 Wake County Board of Elections Raleigh, NC

Military & Overseas Absentee Voting Coordinator

Process research & verify all information for Ballot Screening, Database Management, and Correspond with Military & Overseas Civilians, Package Ballots for State & Federal Scoring

05/2010 – 05/2012 Stokes Appraisal Service, Inc. Raleigh, NC

Office Manager / Advertising & Marketing Coordinator

Primary Contact for all Lender/Client Accounts, AR/AP, HVCC/UAD Guideline

Implementation, Advertising/Marketing, In-House Underwriting, Payroll

12/2008 – 1/2010 McSkittle Appraisals, Inc. Cary, NC

Client Services Manager / Appraiser Manager

Primary contact for all Lender/Client Accounts, HVCC Guideline Implementation

5/2006 – 7/2007 The Executive Advertising, Inc. Cary, NC

Web Administrator / Office Manager

e-Commerce site, AR/AP, Inventory, Trends & Forecasting, Graphic Design and Logistics

Education

• Double-Major at Wake Technical Community College A.A.S. - Data Storage & Virtualization - 2018

A.A.S. - Information Systems Security - 2018

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