Sign in

Manager Desktop Support

Plainfield, NJ, 07060
March 09, 2018

Contact this candidate


Edward Mundondo Page * of *

*** ********* ******, **********, ** 07060 516-***-****

Qualifications for Information Services Management

Pragmatic, results-driven professional with 15+ years of experience in the information technology industry, including 8 years in data center facilities. Works well under pressure. Capable of supporting and leading a team through all phases of the project lifecycle. Excels in forging positive working relationships with IT groups, business partners, and support vendors. Exhibits strong analytical and problem-solving skills. Tenacious and resourceful in researching, recommending, and introducing processes, monitoring techniques, and tools that maximize efficiency and productivity.

Career Track

Senior Associate, Infra Services KPMG, Montvale, NJ November 2016 to October 2017

Reported on endpoint and infrastructure services to the IT Director. Utilized Service Now to handle client support tickets and meet SLAs. Worked with third-party vendors and partners to resolve client issues. Identified issue root cause and applied preventive fixes for Dell Data Protection Encryption Server and Endpoint, McAfee Endpoint Security, Symantec Endpoint Protection, Group Policy Implementation, SCCM Patching, Office 365, Skype Virtual Server, and desktop support using vmWare and Citrix XenApp and XenDesktop. Employed Runbooks to create and maintain documentation on client systems/processes. Installed, configured, tested, managed, monitored, and maintained Linux operating systems, infrastructure software, and system management tools. Administered security, backup, and redundancy strategies.

Proactively ensured the highest levels of systems and physical and virtual infrastructure availability.

Wrote and maintained custom scripts to boost system efficiency and minimize human intervention time on various tasks.

Proposed changes in client environments and educated clients on how to optimize their system usage and avoid problems.

Migrated Windows 7 to 10, created a DDPE runbook and upgraded from 7.2 to 9.6, and set up Skype Business.

IT Associate GCT USA, Staten Island, NY January 2014 to October 2016

Reported on IT systems and operations to the IT Director. Initiated and executed infrastructure evaluation. Generated documentation with Runbooks. Managed system automation and virtualized envinroment. Created OS images to be deployed. Administered Windows OS platform with Citrix XenApp and XenDesktop. Provided support for issues escalated by level one and two system administrators. Utilized Remedy, Webhelpdesk, Outlook, Skype Lynk, and Office365. Performed RFID systems analysis and terminal information systems support. Served as a Linux systems administrator responsible for daily operations and maintenance. Conducted system monitoring, analyzed and documented performance, and executed trend analysis as required. Configured and set up new locations; facilitated branch moves.

Identified and drove efforts to eliminate system weaknesses.

Completed implementation of Solarwinds Monitoring Reporting System two months before deadline and under budget.

Initiated a central managed system that was industry compliant.

Boosted productivity through creation of separate departmental VLANs.

Instituted a new procedure for employee intake.

IT Manager BEARDSWORTH, Flemington, NJ March 2013 to December 2013

Oversaw the entire IT department and reported to the CEO. Provided policy-level direction regarding budgetary constraints and department standards. Independently researched business and computer system needs to provide quality assurance. Remotely supported sales and research teams via GoToMeeting, Skype, VNC, and Kaseya. Supported Windows Server 2012/R2 and Windows 2000/XP/7/8/10. Used Acronis Snap Deploy and True Image. Installed and maintained IOS and Android devices. Configured and troubleshot Cisco routers and switches. Installed and troubleshot Nortel phone systems. Provided VPN setup and support for remote users.

Developed/modified procedures to eliminate technical issues and maximize efficiency, productivity, and system availability; consolidated systems for industry compliance.

Spearheaded efforts to set up new offices and data centers with complete voice and data wired networks.

Justified, managed, and maintained a $500K virtualized infrastructure after demonstrating disaster recovery flaws to the CEO.

Migrated Exchange 2010 to headquarters.

System Administrator Level III SYSCO, Monmouth Junction, NJ August 2012 to February 2013

Managed the Remedy ticketing system. Assisted team leaders in designing plans to align server technology with the requirements of various enterprise business initiatives and related projects. Provided technical leadership and mentoring to junior system administrators.

Participated in selecting and deploying tools and procedures to enhance team productivity and increase client/server system availability to the enterprise.

Implemented and followed up on preventive maintenance schedules to maximize server availability and minimize business disruption.

Consolidated the hardware systems environment to a virtual environment.

Created a knowledgebase repository and distributed file sharing system with limited quotas.

Edward Mundondo Page 2 of 2

901 Belvidere Avenue, Plainfield, NJ 07060 516-***-****

Infrastructure Technician XO COMMUNICATIONS, New York, NY October 2011 to February 2012

Configured and troubleshot Cisco routers and switches. Installed and troubleshot client phone systems. Troubleshot POS system issues for clients. Worked with onsite technicians. Installed and managed data center cables in structured layout. Documented network design and layout with spreadsheets and Visio. Served on a team responsible for EOL projects. Used Concord and Sniffers to troubleshoot data circuit issues. Handled cabling and termination (Cat 3, 4, 5e, 6, and fiber; single- and multi-modes).

Systems Network Administrator DOW JONES, Monmouth Junction, NJ April 2008 to September 2011

Performed desktop virtualization, ghost desktop imaging, and remote desktop support. Implemented Altiris Client Management Suite, Active Directory, MS Office 2000-201, and SharePoint. Utilized Windows 2000, XP, Vista, 7, and OSX as well as Remedy, Symphony, Circuit Database, and BMC Software. Installed OS and supported Windows, OSX, Unix, AIX, Solaris, Linux, and ILO/DRAC. Troubleshot connectivity, power failure, power trip, and temperature-related data center issues. Set up and maintained data center environments for clients. Held responsibility for daily data center operations maintenance and support. Participated in company-wide network equipment upgrades. Monitored servers and networking hardware related activities, including tracing and laying of copper and fiber cable. Swapped parts in Dell, HP, and Sun servers and EMC data domains.

Coordinated data center migration upgrades of network and storage devices. Earned recognition as a data circuit installation expert, specializing in racking/stacking servers and terminating cables.

Network Administrator DIMENSION DATA AMERICAS, Charlotte, NC June 2006 to March 2008

Rolled out Cisco’s Telepresence network technology for clients. Used Cisco Unified Communications Manager Version 6.0, HP Asset Manager, Remedy, and Circuit Database. Troubleshot network and server issues onsite. Led a team of ten-plus technicians responsible for data migration onsite. Rolled out voice network architecture at client sites. Set up VoIP network systems onsite, including Avaya and Cisco. Helped advertise office presentation technology (Flash Sales Tools). Retired/EOLed network equipment onsite. Set up and maintained data center environments for clients. Participated in company-wide upgrades of network equipment. Provided break-fix support for servers, storage, fiber, and copper wiring.

Set up and configured, in less than two years, 5,000+ Cisco routers and switches at client sites.

PC & Network Consultant CHASARA SOLUTIONS, Lodi, NJ January 2001 to May 2006

Installed and managed client networks and equipment, including servers, OSX servers, PCs, Apple Mac, printers, switches, bridges, and routers. Provided first-level support for client network issues. Rolled out Unix servers at client sites. Tested and rolled out new applications. Utilized Windows 2000 Server, Oracle, and vmWare. Performed operating system and application backups and restores. Monitored networks and servers via Web Watcher. Monitored server health with Net TNG and Monitor Magic.


Bachelor of Science in Computer Science, Bulawayo Technical College, Zimbabwe

Technical Competencies

-IP addressing; subnetting, VLSM, and route summarization

-Design, installation, and configuration of Cisco routers and Catalyst switches

-Complete configuration, maintenance, redistribution/troubleshooting of routing protocols RIP, IGRP, OSPF, BGP, and EIGRP

-Creation of Access lists, Context-Base Access Control (CBAC), route maps, route policy, security, firewalls, filters, and sniffers

-Configuration of VLANs, STP, VTP, trunking, NTP, and Dial on Demand Routing (DDR)

-Hands-on work with PIX, Netscreen, VPN (IPSEC/ISAKMP), MPLS, IOS/ CatOs Catalyst switches, Cisco wireless controllers, and AP

-Additional: Windows, OSX, Linux, Network+, Dell, Solarwinds, Cisco, Symantec, McAfee, FIPS, AS400, Navis, SCCM, VMware, Hyper V

Cisco Switches: 1600, 1700, 2500, 2600,2800,2900, 3600, 3700,3800,3900, 4500,5300, 7200, 7500, 7600, 12000 WS-C2950/2960, WS-C3500, WS-C3550, WS-C3750, WS-C4500/4500-E, WS-C4900, WS-C4900M, WS-C5500, WS-C6500/6500-E Chassis, Nexus 7K, 5K, and 2K, 2950s, 3560s, 6500s

Cisco Routers: 1900, 2900, 3500, 4000,5000, 6500, 1900, 2600XM, 3600, 3700, 3800, 3900, 7200, 7200VXR, 1750s, 2800s, 3745s, 7500s

Cisco Wireless: Air-CAP3602I-A-K9, Air-CAP3502I-A-K9, Air-LAP1131AG-A-K9, Air-CT5508-K9, WLC-4402/4404

Cisco Telepresence: 500, 1000, 3000

VoIP Hardware: Cisco (7900s), Avaya (1600, 2400, 5400, 5600 - Series IP Phones), Adtran Channel/Digital Service Units (CSU/DSUs)

Contact this candidate