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Support Technical

Polokwane, LP, South Africa
March 06, 2018

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Monicca Ntebogeng Manthata

Network Associate


Cell Phone 079-***-****/072-***-****

Residential Location 117 Ulundi Street Hospital View Tembisa License Code 10/C1


I am strong, organized, open minded, highly motivated, self-disciplined and eager to learn more. I can also work under pressure by keeping myself calm and focus on multi-tasking while being patient. My strength are that I am a quick learner and a great team player. Skills

Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting

In-depth knowledge of performing hardware and software support for Windows and Mac products

Able to give accurate service to end users

Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers

Demonstrated ability to perform software upgrades and configuration enhancements

Well versed in ensuring preventative maintenance on hardware

Able to ensure that all requests from user are logged and right procedures are followed

Adept at testing and distributing security patches to clients

Microsoft Office 2010, 2013, 2016 and 365

MS Exchange, Outlook, Excel etc.

Server 2012 experience

Active Directory and Administrative tools experienced.

Configuring router and switches

Create and maintain documentation as it relates to network configuration.

Deploy company LANs, WANs, and wireless networks, including routers and switches.

Monitor network performance and troubleshoot problem areas as needed.

Support and maintain all network devices across multiple sites. Qualification

Information Technology Technical Support NQF Level 4

Information Technology System Support NQF Level 5

End User Computing NQF Level 3

CompTIA A+

CompTIA N+

Matric Certificate

CCNA 1, 2, 3 & 4 certificates

Currently busy with Cisco CCNA Routing and Switching Institution: The Graduate Institute of South Africa Period: 01-June-2017 to 31-August-2017

Qualification: Cisco CCNA Routing and Switching Learnership Program Exit Level Outcomes:

Configuring routers and switches

Create and maintain documentation as it relates to network configuration.

Deploy company LANs, WANs, and wireless networks, including routers and switches.

Monitor network performance and troubleshoot problem areas as needed.

Support and maintain all network devices across multiple sites.

Institution: Bytes People Solution Midrand

Period: 11-Jan-2016 to 06-Jan-2017

Qualification: Learnership: National Certificate System Support (SAQA ID 48573) NQF Level 5


Introduction to information technology

Research and report writing

Project Management Essential and Professional Skills

Network Architectures and Standards

Assembling, Repairing and Maintaining a Server

Client Server Network

Design a LAN for a Departmental Office

Institution: Golden Step Campus

Period: Jan-2013 to March-2014

Qualification: National Certificate Technical Support (SAQA ID 24293) NQF Level 4

Exit Level Outcomes:

Communicate effectively with fellow IT staff & users of information systems

Demonstrate an understanding of different types of computer systems and the use of computer technology in business

Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment

Demonstrate an understanding of Computer Technology Principles

Select and use materials and equipment safely for technological purposes

Work effectively as a team member within a support team

Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialization.

Hardware and infrastructure Support for Personal Computers

Hardware and infrastructure Support for Office Products

Data Communications and Network Support

Work Experience

Company: Atio Corporation

Position: Drive Test Technician

Period: 01-November-2017 to 31-December-2017


Collect and process the required RF field data in order to help bring new sites on-air. Collect and process system baseline data in order to help troubleshoot drop-call and block-call problem areas.

Perform in-building coverage service analysis. Help to determine appropriate in-building coverage solutions.

Work with the RF Engineer to perform real-time troubleshooting test to help resolve drop-call and block-call problem areas.

Collect CW measurements in support of new site candidate evaluation. Set up and operate a CW transmitter and receiver including configuring antennas, cables and connectors as well as drive a specified data collection route. Verify all site contacts and plans are in place for site testing. Post process and analyze CW measurement date

Calibrate and evaluate performance of test equipment of CW transmitters, receivers, and CDMA optimization equipment

Perform site audits: accurately determine antenna azimuths, downtilts, antenna types, etc.

Be able to work irregular hours when called upon.

Maintain safe-driving practices at all times.

Determine if new sites are functioning properly during the initial baseline process. Determine whether or not the new sites should remain on-air or be handed over to RF Engineers for further RF optimization and Traffic data analysis.

Specify baseline drive routes for data collection Company: Bytes System Integration Midrand

Position: Junior Desktop Support Technician

Period: 25-April-2016 to 06-Jan-2017


Diagnosing hardware and software related issues across the range of supported devices

(Desktops, Laptops, Mobile devices and Printers)

Primary Desktop Support (Installation, configuration, problem identification and resolution for Microsoft and Apple products and other supported products (Windows 7, 8.1 and 10, Office Products including Office 365 and Apple Mac etc.)

Support of all Bytes Technology Group staff in Midrand ( Block A to E)

Pro-actively support the entire Desktop environment and makes recommendations to the Team Leader

Maintains calls assigned to me using the service desk tool (EDGE). Updating calls and providing detailed resolutions when closing calls.

Working effectively as part of a team and seeking to support the team’s goals

Continuous broadening of own technical skills and problem solving

Engaging in formal and informal knowledge transfer

Performing related work as required

Adhering to company processes and procedures including relevant documentation

Building a good relationship with customers

Windows 7, 8 and 10 Administration

Microsoft Office 2010, 2013, 2016 and 365

Active Directory

MS Exchange

Printer Support & Configuration

Desktop/ Laptop computer hardware configuration and installation

Basic Networking experience

Data backup technologies

IT Security Practices and Concepts

Company: Advanced Projects and People

Position: Internship: Cabling Call Coordinator

Period: 31-August-2015 to 08-Jan-2016


Logging calls on the OS ticket system

Assigning calls to technicians

Updating the Daily dashboard

Issuing stock

Filling stock cards and doing stock reconciliation

Call clients and making appointments

Following up on calls and closing on the OS system

Updating quotes and invoice register

Scanning, emailing and filing invoices

Coordinating projects

Issuing and maintaining PPE

Updating safety file

IT support within APP

Fleet management

Company: Concore Computer Repairs, Sales and Projects Position: Volunteered Hardware Assistant

Period: March-2013 to January-2014


: Liaising with clients

: Assisting clients with various hardware problems

: Assisting clients with various software problems

: Installations and Configurations

: Sales


Name Contact Details

Alvin Tafadzwa (Project Manager) Advanced Projects & People +277*-***-**** Lucas Hlongwane (Facilitator) Bytes People Solutions (011-***-**** Patricia Phuko (Desktop Support Technician) Bytes Systems Integration 083-***-****

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