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Worked as a Help Desk Analyst, Ba, QA.

Location:
Ashburn, Virginia, United States
Posted:
March 06, 2018

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Jayasree Anumukonda, MBA

269-***-**** ac4pv3@r.postjobfree.com

US Citizen

Professional Profile

•4 years of Oracle Financial Application experience with expertise in QA testing for Oracle EBS environments

•Well versed in seeking innovative ways to turn challenges into workable solutions

•Proactive employee who consistently demonstrates excellent relationship-building, analytical and problem-solving skills

•Astute contributor who adds value through proactive decision-making

•Exceptional communication skills with the ability to communicate effectively with all levels of management and always focused on customer service

•Significant experience in all levels of the System Development Life Cycle (SDLC) ranging from requirements gathering, design, testing, training, deployment and operations and maintenance

Experience

JP Infosys Inc January 2015- Present

Quality Assurance Administrator / Tester

Ms. Anumukonda is responsible for the management and execution of test scripts in HP Quality Center throughout each test cycle. Additionally, she is tasked with assisting in executing the test plans, conducting status calls with test participants, developing reports from HP ALM for defects and test execution statistics, and participating in the testing cycles as a tester/facilitator.

Day to Day Operations:

Provides problem resolution and support for defects created in P2P, O2C, and B2R work streams

Facilitation and execution of the test scripts with detailed supporting documentation

Responds promptly to requests from testers

Resolves application defects within the time guidelines established relative to the problem severity and business impact

Assists with maintaining long term stability of EBS applications, by ensuring thorough testing and tracking of high risk issues

Conducts testing in various testing including Component Integration Testing (CIT), System Integration Testing (SIT), System Testing (ST), unit testing, regression, graphical user interface testing, database testing, and user acceptance testing (UAT)

Develops training material /descriptive job aids for end users based on knowledge of application

Creates user accounts, loads responsibilities, and updates users with required testing responsibilities for each cycle

Strong ability to multi-task & support multiple priorities / deliverables

Generates reports for leadership to analyze monthly activities work output

Experience in using various testing methodologies as well as experience writing test cases, scripts, and identifying or creating test data

Infocus Software Technology Labs May 2012 - November 2014

Helpdesk Support Analyst

Day to Day Operations:

Provided Helpdesk Support Services to troubleshoot, guide, instruct, and facilitate Tier 1 customer tickets through the established helpdesk process

Directly interacted with customers, serving as a liaison, to coordinate and ensure customer requirements are met and problem tickets are solved

Accounted for and tracked daily volume of Tier 1 helpdesk tickets

Created power point presentations for Tier 1 metrics and reported to management on a weekly basis

Training

Hands on experience in all areas of Microsoft Office Suite including VISIO.

Education

Stratford University, Falls Church, VA 2015

Master of Business Administration (MBA)



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