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Customer Service Manager

Windsor, PA, 17366
March 06, 2018

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Bradley L. Patterson

*** ******* ***** ****: 717-***-****

Windsor, PA 17366 Cell: 717-***-****



Experienced and dependable manager, skilled in managing in manufacturing, warehousing and transportation environments.


Management of projects, suppliers, contactors, staff and internal customers

Developed, purchased and implemented numerous assembly solutions

Creative technical writing ability

Proficient in problem solving, communication, and time management


M&M Quality Solutions/NextGen Transport, LLC February 2015 – Current

Regional Manager

Responsible for York, PA operation

o3PL, 3rd party Inspection, transportation and logistics, and warehousing

oResponsible for Profit and Loss and budget management for both companies

oDeveloped customer reporting system reporting daily containment results

oManaged 60+ hourly and salaried employees in multiple locations

Crane Freight Services, York, PA March 2011 – September 2014

Safety and Quality Manager

Created and Implemented safety program for 29 North American offices

Developed SOP’s for internal and external customers

Responsible for quality issues and customer service with a 40 million dollar account

Reduced annual claims exposure by 90 percent ($1 million reduced to $100k)

Completed weekly/monthly quality metrics required by the customer

Bradley L. Patterson

Harley Davidson Inc., York, PA May 1991 – February 2011

Project Coordinator Sr.

Responsible for developing, purchasing and implementing new model year changes to the assembly area

Using continuous improvement techniques, implemented changes to the assembly area

Responsible for production tooling

Engineering liaison with Maintenance department

Harley Davidson Inc., York, PA July 1988 – May 1991

Production Scheduler

Responsible for implementing new parts into just in time production system

Performed daily reviews of production parts and made adjustments as needed

Harley Davidson Inc., York, PA June 1987– July 1988

Manufacturing Supervisor

Responsible for 30+ employees working with a government contract

Responsible for safety, quality and daily production numbers

Harley Davidson Inc., York, PA September 1981 – June 1987

Quality Supervisor

Responsible for 20+ employees working on a contract with a major electronics supplier

Completed daily quality metrics complied by internal auditor

Harley Davidson Inc., York, PA February 1978 – September 1981

Production Assembler

Assembled parts onto motorcycles on a assembly line


York College, York, PA Fall 1991

Continuous Improvement Certificate

Red Lion Area Sr. High School June 1977


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