Customer Service Active Directory

*** *. ******** ****, *********, MD *****

443-***-**** / *****************@*****.***

SUMMARY

Dedicated Computer Technician well versed in analyzing and mitigating risk and finding cost-effective solutions. Looking to obtain a position as a skilled technical employee, with an emphasis on excellent customer service and product knowledge, which will allow me to move into leadership positions within the department/company.

EDUCATION

ITT Technical Institute- Owings Mills, MD

Associate of Applied Science in IT Network Systems Administration September 2016

Computer Training.com - Annapolis Junction, Maryland

IT Certification Grad: March 2008

CERTIFICATIONS (Courses studied)

Microsoft Windows XP Professional 70-270, Managing and Maintaining a Windows Server 2003 Environment 70-290, Implementing, Managing and Maintaining a Windows Server 2003 Environment 70-291, Microsoft Internet Security and Acceleration Server 2004 70-350, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70- 294, Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure 70-297

Certification

WORK EXPERIENCE

By Light Professional IT Solutions- Hanover, MD

Lead Support Technician (Contractor- Food Safety Inspection Service, US Dept. Of Agriculture) April 2015 – March 2017

Use Footprints ticketing system in this Help Desk position responding to phone inquiries from food inspectors to troubleshoot various laptop computer and software problems.

Assign equipment to users utilizing Core Inventory Management System and other Depot Technician duties

Organized asset inventory around the warehouse using computerized inventory software to maintain records of all products and supplies.

Use FedEx and UPS shipping software to ensure that all equipment orders are delivered to FSIS personnel in a timely fashion.

Break-fix and imaging laptop computers (HP and Dell) for Windows 7 OS and redeploy back to the inspectors

Configure and deploy various model Wi-Fi telecommunication devices for use by the field inspectors

Using Active Directory to create profiles, passwords and moving objects to certain domains and organizational units.

Supervising 5 technicians

General Dynamics Information Technology- Columbia, MD

Associate Technician (Contractor-Food Safety Inspection Service, US Dept. Of Agriculture) January 2011 – April 2015

Use Footprints ticketing system in this Help Desk position responding to phone inquiries from food inspectors to troubleshoot various laptop computer and software problems.

Assign equipment to users utilizing Core Inventory Management System and other Depot Technician duties

Assisted in organizing inventory around the warehouse using computerized inventory software to maintain records of all products and supplies.

Break-fix and imaging laptop computers (HP and Dell) for Windows 7 OS and redeploy back to the inspectors

Trained as a reporting analyst using Microsoft Office to create daily reports for the management staff

Configure and deploy various model Wi-Fi telecommunication devices for use by the field inspectors

Retalix- Warrendale, PA

Field Service Technician November 2008 - November 2010

Serviced various grocery market chains and smaller grocery stores throughout the Maryland, Delaware, Virginia, and Pennsylvania area

Repaired registers, computer terminals, scanner-scales, printers, and troubleshoot server computers and network connections within the store

Mainstreet Technologies- Baltimore, MD

PC Deployment Technician May 2008 - November 2008

Served as site lead tech for Dell computers at VA hospitals in Baltimore and San Francisco

Organized desktop computer inventory and peripherals (monitors, computer mouse and keyboards) for deployment

Swap new PCs for the older models, migrate data and ensure network connections on the new PC

Supervised 5 technicians

Anderson Merchandisers- Baltimore, MD

Digital Sales Training Specialist October 2007 - May 2008

Trained Wal-Mart electronic store personnel in product knowledge and sales techniques to increase store sales and ultimately increase revenue back to Anderson Merchandisers.

Anderson Merchandisers- Baltimore, MD

Merchandiser September 2005 - November 2007

Merchandised books, children's books, music and video in local Wal-Mart stores

Solectron- Salisbury, MD

Customer Service Technician April 2004-September 2005

Provided customer service to Verizon Wireless customers

Educate the customer on various cell phone feature

Helped with cellular contracts and extended service warranties and cell phone purchases.

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

Communications Workers of America 1997- Present

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