Fathiya Aidarus Riday

Address: Madina khalifa north,Doha Qatar Mobile:+974********

Passport number: A1768909

Nationality: Kenyan

Email: ac4pmr@r.postjobfree.com

PROFESSIONAL SUMMARY

Strongly focused and reliable Retail spervisor with an exceptional record of employee team management and customer satisfaction and exceeding sales target. Adept at handling multiple simultaneous customer service issues with accuracy and professionalism. Skilled in Mentor training and leadership programs to promote employee excellence

WORKING EXPERIENCE

20015 to 2018: SUPERVISOR AT MAJID ALFUTTAIM, ACCESSORIZE BRAND IN DOHA QATAR

Coordinate with store manager to ensure achievement of sales quotas and exceed targets

Worked with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals

Identify customer needs and provide assistance by providing information and offer good suggestions on product choices

Deliver great customer service with enthusiasm and consistency

Connect with customers and develops strong relationships to encourage repeat visitation

Create an atmosphere centered on delivering superior customer service

Handle customer complaints and offer solutions fast and effectively

Received and processed shipments and organized the store floor according to plan.

Work on store display and ensure shelves are clean and full replenishment of product

Prepared daily weekly and monthly sales reports and discuss the sales figures with team.

Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management

Facilitated training programs weekly and monthly to motivate, guide, and mentors team members to exceed goals and created a positive environment during shifts

Monitor local competitor’s activities

Train new team members in company standards, customer service, and job duties

Oversees work quality and verifies satisfactory meeting of company and regulation standards

Strictly adhere to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary

Maintain strong product knowledge of company products and services, and offers technical support and information to team members

Audit and oversee sales goal, employee development, and business development records and statistics

2011 to :2014 SALES ASSOCIATE AT MONSOON DOHA QATAR

Acknowledge, welcome and greet customers with a warm smile

Identify customer needs and provide assistance by providing information and offer good suggestions on product choices

Deliver great customer service with enthusiasm and consistency

Reflect the values of the brand in personal presentation and demonstrate passion for the brand

Establish long term relationship with customers

Ensure stock deliveries are swiftly processed and displayed on sales floor according to visual merchandising guidelines and brand standards

Ensure shop is fully replenished at all times

Merchandise according to brand standards and maintain high retail standards on the sales floor

Complete all tasks correctly and on time

Handle financial transactions at the till counter

Prepare daily and monthly sales report

Use all stock prevention procedures to avoid loses

Comply with all company policies and procedures

SKILLS AND ABILITIES

Strong written and verbal communication skills

Excellent customer cares skills

Good planning organizational skills

Strong interpersonal skills

Task oriented and goal oriented can multitask.

Flexible and can adapt easily to changes

Self-driven, confident self-motivated and enthusiastic

Ability to work and focus under pressure

Strong Product Knowledge

LANGUAGES: Fluent in English, basic Arabic

EDUCATION: Currently studying for a degree in BSc in Islamic banking and Economics, online at Islamic online university.

2009-2011: CHATTERED INSTITUTE OF MARKETING

Continuous development program in marketing

Certificate in marketing level 3

Professional certificate in marketing level 4

2008: UNIVERSITY OF NAIROBI

Certificate in purchasing and supplies

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