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Customer Service Active Directory

Hyderabad, Telangana, India
March 06, 2018

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Mohammed Sameed Uddin

Hyderabad- India +91-799******* WhatsApp: +966-********* Skype: mynameisameed


IT Professional with 5+ years of experience in Hardware, Networking, Windows,

& VMware vSphere Environment

Recent work on a contract that conducts security assessments to multiple Departments to ensure confidentiality, integrity and availability of the systems, networks, and data.

Conduct Risk Assessment in accordance with ISMS (ISO27k) standards, and security controls.

Implemented an updated process/tool that incorporates the Incident Response Life Cycle to reflect the client's new requirements independently.

Managed the mapping of multiple complex technical requirements, functionalities, and capabilities to ISMS Annex “A” security controls, to ensure compliancy with ISO27k standards, policies, and procedures.

Participated in service, design, implementation, and risk assessments during device strategy, design, and operations

Responsible for and managed daily routines, updates, patches and fixes to firewall, router & switches

Analyzed IT systems to identify, assess, and design security features

Identified and reported security issues, and resolving issues in accordance with established policies

Created network diagrams; created, documented, and implemented Standard Operating Procedures

Supervised and provided mentorship to junior team members, including boarding and training of new employees to the role. Developed job descriptions

Supported and interacted with customers, provided tier 2 level support as required

Experience in designing, deploying virtual networks and upgrading systems, including software, networks, databases, servers.

Experience with Active Directory, SCCM, Exchange Servers, DHCP, DNS, IP, Sub Nets, VPNs, vLAN, Network routing, firewalls, LAN/WAN Troubleshooting, Backup & Recovery, File & Print Server.

Extensive experience in Windows 2012/2008 R2/ RHEL 6 Servers at single or multi domain platforms.

Professional, outgoing tier II supports and solutions provider for complex IT strategies and initiatives to reduce maintenance and costs along with providing stable and reliable services.

Experience in with Virtualization technologies like Hyper-V, Citrix, and VMware vSphere.

Creation, management, administration and maintenance of virtual servers and clients.

Experience in Networking configuration & Security Configuration on ESXi Host.

Experience in P2V, V2V MIGRATION using VMware Converter, Creating host and client VM templates & cloning.

Experience with x86 / x64 Intel, HP, IBM & Dell hardware like Rack-mounted Servers, Blade Servers, Tower Servers, desktop, laptop and other peripherals.

Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.

Ability to maintain a reliable and methodical approach to support and Documentation.

Quick learner, highly motivated team player with excellent organizational and analytical skills.


VMware: Vsphere 5/5.1/5.5/6.0, ESXi Server 5/5.1/5.5, VCenter Server, VMware DRS, HA and FT, VMware vCenter Converter, Update Manager, VMware Virtual Desktop Infrastructure VDI,

VMware View, vCloud Director 5.5

Operating Systems: Macintosh 9x/10.x, RHEL6, Windows Server 2008 R2, Windows Server 2012 R2, Windows XP/Vista/7/8/10

Application Servers: Microsoft Active Directory, Exchange 2013/2016, DHCP, DNS

Backup Solutions: VMware vSphere Data Protection, VEEAM v7 R2, Symantec Backup Solutions

Desktop Application: Microsoft Office 2007/2013, Outlook 2007/2010/2013

Networking: Administer, monitor, troubleshoot L1/L2 protocols


Bachelors in Commerce -2013

Associate Degree in Computer Science (Computer, Graphics, Animation) (4.0 GPA)

Microsoft Certified Solutions Expert - Server Infrastructure CID: 11178817

CompTIA A+ & Network+ Registration ID: R101122900397 / 98

VCP-DCV-5.5 (Vmware Certified Professional) CID: VMW -01491851N -00488378

ITIL v3 Foundation Certified


IT Engineer --- United Food Industries Co. LTD, Riyadh, K.S.A. May 2017- Nov 2017

Independently setup Rack Mounted Servers from scratch, Designed, Implemented and maintain VMware vSphere infrastructure

Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.

Monitor, troubleshoot and capacity planning of vSphere environment

Proactively identify and perform hardware and software upgrades

Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.

Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.

Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PSoD.

Deployed several VMs from Templates and customized their configurations as-needed.

Responded to server down alerts in a timely manner and brought them up via HP iLO.

Proposed, designed, and implemented various Information Security related projects, such as vulnerability assessments, remediation, intrusion detection, border security, and patch management

Researched and evaluated the latest security technologies, provided implementation plans, and deployed security controls.

Administered firewalls and provided support for Cisco Switches & Routers configuration & deployment.

Performed quarterly firewall audits to identify open ports and services, compared those findings with approved change requests, and initiated the remediation of those findings

Identified, reported, and prevented security vulnerabilities and incidents leading to the protection of sensitive data and the avoidance of damaging publicity

Established the Security Portal to centralize departmental documentation and track security related incidents, tasks, projects and staff attendance.

Responsible for administering, managing, and supporting a wide variety of security, network, and web related systems and technologies. Specifics can be provided as requested

IT Support Engineer, Riyadh, K.S.A, Oct 2015 to Dec 2016

Supported Office of 3000 Users in a Windows 8 environment both customer service and infrastructure support

Maintained communications for Cisco UCS/Avaya, Microsoft Office Applications

Managed and Administered Windows XP and Windows 7 workstations and laptops.

Diagnosed and troubleshot problems with PCs, software, communications devices, servers and network connections

Supported and maintained servers and backups.

Supported Hacked and damaged website.

Met on a weekly basis with upper management, VIP's and users to provide training, weekly status reports, among updates and progress for current and future projects

Provided support through our Web Service IT Ticketing service keeping a 99.8% SLA percentage

Supported an infrastructure of SCCM and AD deploying patches, updates and software keeping efficient and accurate updated versions and support.

System Administrator Indian Horizon, Hyderabad, India, May 2012 to Feb 2015

Roles & Responsibilities: -

Installation, configuration and deployment of VMware products such as ESXi, VMware converter, VMware vCenter Server in virtual environment

Experience in installing, configuring and troubleshooting VMware View Composer and View Connection Manager to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks. Responsible for successfully upgrading all hosts and vCenter servers to vSphere 6.0

Good Understanding of FC SAN/iSCSI SAN/NAS protocols, also NetApp/EMC storage technology and work with SANs in Microsoft & VMware environments

Good experience in migrating production VMs using Storage vMotion to new Datastore in minimal time

Configured storage LUNs for VMFS and raw disk mappings (RDM’s)

Creating Templates, Clones & Snapshots for testing Patches and Updates

Test and recommend Replication/Backup solutions for Windows Servers, VMs, SAN and Disaster Recovery with Symantec Backup & Recovery

Provision VMware Datastores and configure storage for Virtual Machines

Hands on experience with Windows 2k, XP, 7, 2008,2012 R2 Server, SCCM & SCOM

Environment: Windows 2008/2012 R2, Windows XP/Vista/Win 7, VMware ESXi 5.1,5.5 Server,

HP Blade Servers, Remote desktop services.

Personal Details

Name: Mohammed Sameed Uddin

D.OB: 31/10/1988

Nationality: Indian

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