Technical Support Customer Service

SIRSHENDU MUKHERJEE

Mobile: +91-990*******

E-Mail: **********@*****.**

Seeking assignments in System Administration / Technical Support with an organisation of repute

CERTIFICATIONS

Certification in Computer Hardware (comptia A+) from IIJT, Kolkata

Certification in Computer Networking (comptia N+) from IIJT, Kolkata

PROFESSIONAL SNAPSHOT

Proficient in Troubleshooting Desktops and Laptops related to Operating Systems and as well as Hardware components.

Trouble shooting of all type desktop and laptop, and printers (inkjet, DeskJet, Laser, Dot matrix)

Proficient in setting up & managing Windows 2003 Server Environment and Network Infrastructure.

Excellent understanding of current Network Information Systems including IP addressing and sub netting, viz.,

-Wintel Administration: Microsoft Windows 2003 Server. Domain Controllers, Backup of Domain controllers, Mail Client configuration, DNS, Zone Transfer and DHCP Server.

Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

A technocrat with exposure installation, maintenance, IT infrastructure development and technical support.

Team-based management style and excellent interpersonal and communication skills.

SKILL SET

System Administration

Installing and Troubleshooting Windows XPProfessional-SP2/SP3.

Installing and Troubleshooting Windows 2000, Windows 2003 Server.

Installing, Designing, Managing and Troubleshooting Hardware problem.

Installing and configuring Server Operating Systems, Application Software, Anti-Viruses & Hardware, etc.

Managing disk space, user profile creation and user rights management.

Networking Operations

Handling the network infrastructure LAN/WLAN, configuration of network client workstations.

Providing technical support for applications and data to clients.

Troubleshooting of LAN connectivity issues, software and hardware.

Tracking problem, remediation scheduling and coordination.

Technical Support/Troubleshooting

Troubleshooting Desktops and Laptops related to Operating Systems and as well as Hardware components

Installing & configuring network printer and other software / hardware devices.

Assigning user nodes to various devices installed and networked, handling allocation and protection of user rights, as per company’s policies.

Trouble shooting of all type desktop and laptop, and printers (inkjet, DeskJet, Laser, Dot matrix)

Implementing effective customer support systems, helpdesk and their management.

Client Servicing

Managing customer service operations for rendering and achieving quality services.

Resolving customer complaints on technical issues on time.

Providing value added customer services by attending to customer queries and issues.

CAREER GRAPH

Key Deliverables:

Tech proficiently to the people from different backgrounds in comptia A+.

Course include:

Install, configure, optimize and upgrade personal computer components, Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components, Perform preventive maintenance of personal computer components.

Install, configure, optimize and upgrade laptops and portable devices Use tools, diagnostic procedures and troubleshooting techniques for laptops and, portable devices

Identify tools, diagnostic procedures and troubleshooting techniques for operating systems

Install, configure, optimize and upgrade printers and scanners Identify tools and diagnostic procedures to troubleshoot printers and scanners

Identify the fundamental principles of networks Use tools and diagnostic procedures to troubleshoot network problems identify the fundamentals and principles of security. Install, configure, upgrade and optimize security (Authentication technologies, Software firewalls, Auditing and event logging, Wireless client configuration.), Managing and implementing dns and dhcp.

ADDITIONAL RESPONSIBILITY

System maintenance of different computers of the Labs as well as the systems that are used for the official purpose, managing and updating the lists of total no. of computers, new purchase as well as those that are changed within different Labs

Maintaining company’s stock in and stock out credentials, maintaining Challan and Requisition forms.

Giving Desktop level support.

NOTABLE ATTAINMENTS

Working on Ms-Excel.

Working on Ms-Word.

Key Deliverables:

Taught working technology and architecture of various PC components and windows operating system and their troubleshooting.

Work Experience:

4 years with ATOS in SIEMENS project as Desktop Support Engineer.

1 year in Signum Group as System Administrator.

Current CTC 280000.

ACADEMIA

2015 Graduation from Shobhit University

PERSONAL DETAILS

Date of Birth : 7th January, 1984

Address : Vidyasagar pally, Brickfield Road, Subudhipur, Baruipur, Kol-700144

Marital Status : Married

Contact this candidate