Customer Service Sales

John A. Jackson III

**** *. *** ***. ***. ****

Denver, Co 80230

Cell phone number: 319-***-****

Home phone number: 720-***-****

**********@*****.***

EDUCATION University of Iowa, Bachelor of Arts, Health and Sports Studies, December 2005.

KirkwoodCommunity College, Associate of Arts, Liberal Arts

Studies, May 2003.

KirkwoodCommunity College, Para-legal Studies/Legal Assistant,

December 2008

WORK EXPERIENCE

03/12- 05/12 ACT, Iowa City, Iowa

Registration Specialist. Helping to get students and test administering staff members registered for the ACT exam. Advising and providing registration help to administrators, students, and parents with the ACT registration exam process. Answering telephone inquiries of students, parents, and test administration staff members.

08/11- 02/12 Nationwide Insurance, Des Moines, Iowa

Nationwide Sales Solutions Sales Agent. Responsible for the sale of a

single line of property/casualty insurance business via direct (inbound

and/or outbound) telephone or internet contact with prospective

customers in multiple states. Providing counseling regarding insurance

needs and product availability. Providing quotes, determines eligibility,

and binds coverage after collecting all related underwriting data and

information. Performs outbound calls and follow-up work as required to

close the sale. Specializing in auto and property lines of business.

12/09- 08/11 Vangent, North Liberty, Iowa

Temporary Customer Service Rep-FSAIC. Maintaining a current

understanding of the FSAIC/FEBI Operations processing procedures to

respond to numerous telephone inquiries. Advising and providing knowledgeable

responses to financial aid inquiries of students, parents, high school and college financial aid office staff members.

7/08- 08/11 6th Judicial District/ Department of Correctional Services,

Iowa City, Iowa

Pre-trail interviewer. Contacting jails daily to identify defendants eligible

for pretrial interview. Collecting data from defendants and verifies

information to insure accuracy. Reporting information collected in the

pretrial interview to the court and makes a recommendation regarding

defendant’s eligibility for pretrial release and other services.

Researching cases to maintain statistical records.

4/06- 1/08 Nordstrom-Direct, Cedar Rapids, Iowa

Universal Personal Shopper. Telephone customer service agent. Managing

customer accounts, processing orders, entering orders and late additions

into the computer, completing miscellaneous paperwork, emailing order

confirmations to customer as requested, tracking missing orders, and

confirming orders.

8/03- 4/06 MILLER’S XPRESS, Iowa City, Iowa

Environmental Specialist, Temporary Position. Responsible for sanitation

and disposal at the Sycamore Mall.

1/03- 12/04 RGIS, Iowa City, Iowa

Inventory Specialist. Responsible for cataloging inventory and entering

inventory information into computer.

3/99-6/00 NCS, Iowa City, Iowa

Security Processing Supervisor. Responsible for inputting security codes

into computer, performing warehouse duties, and performing supervisory

duties.

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