Debra Drake
******@*******.***
Memphis Tn, 38134
Experience
CSR
The Advertising Checking Bureau, Inc.
Memphis, TN
Jan 22, 2007 / April 7, 2017
Customer service representative for various clients taking care of the customers questions & concerns for their rebates. Also, answered customers emails & faxes. Entered mail-in rebates, boxed up & identified boxes on a monthly basis.
CSR/Maintenance Coordinator
ARS Service Express/Rescue Rooter
Memphis, TN
2000/2006
Answer incoming calls
Assist customers with concerned issues
Schedule appointments using rescue software
Coordinate with dispatch on scheduling high volume calls
Set appointments for preferred customer contracts
Assisted Accounting with information on setting up accounts
Telemarketer for maintenance contracts
Assisted manager with customer complaints
Assisted accounting with billing of ARS
Coordinate with accounting with customer co-pay
File invoices
Research commercial customers invoices for billing
Coordinate flow and track information on new hire applications
Education
Kingsbury High School
Business
1968-1970
Skills
Customer Service Representative, data entry, filing.