Debra Drake

ac4pd4@r.postjobfree.com

901-***-****

**** ****** **,

Memphis Tn, 38134

Experience

CSR

The Advertising Checking Bureau, Inc.

Memphis, TN

Jan 22, 2007 / April 7, 2017

Customer service representative for various clients taking care of the customers questions & concerns for their rebates. Also, answered customers emails & faxes. Entered mail-in rebates, boxed up & identified boxes on a monthly basis.

CSR/Maintenance Coordinator

ARS Service Express/Rescue Rooter

Memphis, TN

2000/2006

Answer incoming calls

Assist customers with concerned issues

Schedule appointments using rescue software

Coordinate with dispatch on scheduling high volume calls

Set appointments for preferred customer contracts

Assisted Accounting with information on setting up accounts

Telemarketer for maintenance contracts

Assisted manager with customer complaints

Assisted accounting with billing of ARS

Coordinate with accounting with customer co-pay

File invoices

Research commercial customers invoices for billing

Coordinate flow and track information on new hire applications

Education

Kingsbury High School

Business

1968-1970

Skills

Customer Service Representative, data entry, filing.

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