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Customer Service Sales

United States
March 05, 2018

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Rebecca S. Hiesterman

**** ******** ******, *******, ** 27603


Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

Professional Qualifications/Competencies

• Creative & analytical thinking

• Decision making & problem solving

• Oral & written communication skills

• Interpersonal skills, leadership aptitude & client-oriented/customer service

• Product inventory, time & process management

• Computer applications skills

• Recruitment, staffing & workforce planning

Employment History

06/2017-Present Rural Carrier Associate, Cary, NC

Sort and bundle incoming mail, placing special focus on areas it needs to be delivered to. Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location

05/2015-06/2017 Retail Sales Specialist, Advantage Sales and Marketing, Raleigh, NC

Upheld retail sales strategies, as well as regional marketing campaigns as part of a multidisciplinary team. Ensured compliance with established plan-o-grams and set maintenance; Ensured completion of all established goals and objectives. Established strong communication with key decision makers and secured top priority meeting with Marketing Manager. Secured 90% sell through for Halloween Mars candy.

11/12-05/15 Sales Floor Associate/Team Lead, Target, Cary, NC

Merchandising to assure compliance with plan-o-grams and set

maintenance, including relabeling, restocking, & displaying point-of-purchase materials, scanning shelf tags and products via hand held scanners, Operate cash register, provide customer service

7/11-10/12 Retail Coverage Specialist, Acosta Sales and Marketing, Clarksville, TN

Scanning shelf tags and products via hand held scanners, collect store level information, executing objectives

8/05 -7/11 District Manager/Merchandiser, Crossmark, Atlanta, GA

Managed itinerant merchandising/reset assignment teams within building materials/millwork

depts. of Home Depot stores district-wide to assure compliance with plan-o-grams and set

maintenance, including relabeling, restocking, ordering & displaying point-of-purchase materials

Served as Onsite Manager (9/06 - 2/07) for the Rapid Refresh program, which implemented

merchandising initiatives, introduced innovative & energy-efficient products, clinics & programs; managed itinerant merchandising/reset team within home improvement dept at Wal-Mart.

2/05 – 8/05 Quality Assurance Technician, Tip Top Poultry, Rockmart, GA

Inspected cooked food products & machinery for food manufacturing company to insure

compliance with health dept. requirements

10/02 – 2/05 Sales Rep/Office Manager, Nautical Southeast, Ft. Lauderdale, FL

Administered front office of marine equipment & supplies, incl. purchasing,

bookkeeping, billing & direct sales

9/99 – 10/02 Batcher, Pepsi Cola Bottler, Kansas City, MO

Operated & calibrated equipment to support quality control audits of manufacturing sequence:

syrup lines, proportioning, cooling & carbonating machines

5/99-9/99 Security Guard, Kansas City Zoo, Kansas City, MO

Patrolled zoo and parking lot maintaining safety of animals and visitors, applied first aid to injured guest, helped with special events

3/97 – 6/98 General Supervisor, Scott County Jail, Davenport, IA

Supervised sentenced & pretrial adult & juvenile detainees incarcerated in the main detention

facility of Scott County by the courts, according to Iowa Code and Federal statutes

1/95 – 5/99 Security Guard, Burns Security, Bettendorf, IA

Provided crowd management & protection services to private-sector entities


New Horizons, Durham, NC, Information Technology

Black Hawk College (24 credit hours), Moline, IL

Criminal Justice

1994, June, West High School, Davenport, IA

Community Affiliations

Easter Seals Volunteer

Habitat for Humanity Volunteer

Police Department Volunteer

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